IT Specialist
Major Duties include but are not limited to:
Diagnoses and resolves problems in response to IT reported incidents. Manages the movement and installation of IT equipment to assure coordination of IT support and customer service. Provides support for technology endpoints (personal computers, laptops, tablets, smart phones, desk phones, video teleconferencing equipment, etc.) by implementing, maintaining and updating VA standard baseline configurations for these devices. Provides group and one on one systems/software applications training to customers as required; and provides on the job training to lower graded IT Specialists. Provides a variety of IT support services essential to the effective operation and performance of VA IT systems implemented at the end user location. Supports and implements the approved enterprise storage architecture; provides support, implements, and manages storage systems by using and installing VA approved storage systems application, tools, and processes. Supports, manages, and implements the VA data and system backup process, conducts and ensures backup maintenance and troubleshooting as needed, and manages systems and subsystems using VA established methods and approved processes. Work Schedule:
Monday - Friday, 8:
00am-4:
30pm, (This is a 24x7 operation. Weekends and other shifts may be required) Telework:
Available Virtual:
This is not a virtual position. Position Description/PD#:
IT Specialist/PD17041A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/23/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
BASIC REQUIREMENT (SCREEN OUT):
TheIT Specialist series 2210 has a Basic Requirement for grade 12. The qualification standard allows eligibility through meeting either the requirements through Education or Experience. Applicants must meet the Basic Requirement of IT related experience AND the Specialized experience listed under the Specialized Experience to qualify for this position. Please select the answer to the following statement that best describes your education and/or experience. NOTE:
There is no education requirement at this grade level. Applicants must meet the IT related experience under the Basic Requirement and the Specialized Experience to qualify. Basic Requirement:
IT related and demonstrating each of the four competencies listed below which must be supported by your resume and other application materials. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
provides Point of Care customer service to resolve customer related technical software and hardware problems; diagnosing and/or resolving problems; overseeing IT support ticketing system activities; coordinating device files for software applications; development, implementation and management of IT processing systems; recommends new or revised operating procedures and controls; monitors system and device utilization and develops configurations for new and existing equipment; performs system maintenance and repair activities to include software and hardware enhancements; performs account management to clear duplicates and outdated entries; investigates and recommends purchase of tools and technologies; plans and deliveries technology support services to include troubleshooting, installation, removal, moves, system knowledge assistance and training, provide site support to include racking/stacking/swapping and connecting equipment, and monitoring status; and develops and maintains problem tracking and resolution databases. You will be rated on the following Competencies for this position:
Attention to DetailCustomer ServiceOperations SupportProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Diagnoses and resolves problems in response to IT reported incidents. Manages the movement and installation of IT equipment to assure coordination of IT support and customer service. Provides support for technology endpoints (personal computers, laptops, tablets, smart phones, desk phones, video teleconferencing equipment, etc.) by implementing, maintaining and updating VA standard baseline configurations for these devices. Provides group and one on one systems/software applications training to customers as required; and provides on the job training to lower graded IT Specialists. Provides a variety of IT support services essential to the effective operation and performance of VA IT systems implemented at the end user location. Supports and implements the approved enterprise storage architecture; provides support, implements, and manages storage systems by using and installing VA approved storage systems application, tools, and processes. Supports, manages, and implements the VA data and system backup process, conducts and ensures backup maintenance and troubleshooting as needed, and manages systems and subsystems using VA established methods and approved processes. Work Schedule:
Monday - Friday, 8:
00am-4:
30pm, (This is a 24x7 operation. Weekends and other shifts may be required) Telework:
Available Virtual:
This is not a virtual position. Position Description/PD#:
IT Specialist/PD17041A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/23/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
BASIC REQUIREMENT (SCREEN OUT):
TheIT Specialist series 2210 has a Basic Requirement for grade 12. The qualification standard allows eligibility through meeting either the requirements through Education or Experience. Applicants must meet the Basic Requirement of IT related experience AND the Specialized experience listed under the Specialized Experience to qualify for this position. Please select the answer to the following statement that best describes your education and/or experience. NOTE:
There is no education requirement at this grade level. Applicants must meet the IT related experience under the Basic Requirement and the Specialized Experience to qualify. Basic Requirement:
IT related and demonstrating each of the four competencies listed below which must be supported by your resume and other application materials. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
provides Point of Care customer service to resolve customer related technical software and hardware problems; diagnosing and/or resolving problems; overseeing IT support ticketing system activities; coordinating device files for software applications; development, implementation and management of IT processing systems; recommends new or revised operating procedures and controls; monitors system and device utilization and develops configurations for new and existing equipment; performs system maintenance and repair activities to include software and hardware enhancements; performs account management to clear duplicates and outdated entries; investigates and recommends purchase of tools and technologies; plans and deliveries technology support services to include troubleshooting, installation, removal, moves, system knowledge assistance and training, provide site support to include racking/stacking/swapping and connecting equipment, and monitoring status; and develops and maintains problem tracking and resolution databases. You will be rated on the following Competencies for this position:
Attention to DetailCustomer ServiceOperations SupportProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
2210 Information Technology Management - Salary Range:
$76,972 to $100,068 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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