Program Support Assistant
Major duties and responsibilities of the position include but may not be limited to:
Operates agency telephone system to receive and connect incoming and outgoing calls. Monitor and respond to all alarms contained within the Office Operations area to include but not limited to Fire, Blood Bank, Generator, Elevator, Bathrooms, Cryo Freezers, Nuclear Reactor as well as respond to Code Blue, RRT, etc. Maintain and update facility telephone directory, insuring that entries are processed in a timely manner. Operates the installation paging system. Regularly handles a variety of difficult calls requiring personal involvement on the part of the employee, such as threatening, abusive, or distraught callers. Responsible for maintenance of the master locator file which is the file of all patients treated at this facility. Record analysis requires technical knowledge of the complex processes involved including but not limited. to legal, ethical, patient care, quality assurance, and reimbursement issues. Employee frequently must interview callers to determine where to route the call Work Schedule:
Typically Monday - Friday 8:
00am to 4:
30pm. Telework:
Not available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant/PD70232A Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/14/2020. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Customer service; general clerical and administrative duties; answering phones; preparing correspondence; compiling reports; maintaining files; managing and maintaining databases. OR, Education:
(TRANSCRIPTS REQUIRED) Successfully completed 4 years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. This education was obtained in an accredited business, secretarial or technical school, junior college, college or university. OR, Combination:
(TRANSCRIPTS REQUIRED) Possess an equivalent combination of specialized experience and post high school education as described above that demonstrates my ability to perform the duties of this position. For the GS-05, only education in excess of 60 semester hours (2 years) is creditable. You will be rated on the following Competencies for this position:
Customer ServiceDecision MakingInterpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is usually sedentary but may involve some standing and walking to consult directories and manuals. May be required to carry 10-15 or more pounds of records for a short distance. The work is conducted in an office setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Operates agency telephone system to receive and connect incoming and outgoing calls. Monitor and respond to all alarms contained within the Office Operations area to include but not limited to Fire, Blood Bank, Generator, Elevator, Bathrooms, Cryo Freezers, Nuclear Reactor as well as respond to Code Blue, RRT, etc. Maintain and update facility telephone directory, insuring that entries are processed in a timely manner. Operates the installation paging system. Regularly handles a variety of difficult calls requiring personal involvement on the part of the employee, such as threatening, abusive, or distraught callers. Responsible for maintenance of the master locator file which is the file of all patients treated at this facility. Record analysis requires technical knowledge of the complex processes involved including but not limited. to legal, ethical, patient care, quality assurance, and reimbursement issues. Employee frequently must interview callers to determine where to route the call Work Schedule:
Typically Monday - Friday 8:
00am to 4:
30pm. Telework:
Not available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Assistant/PD70232A Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/14/2020. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Customer service; general clerical and administrative duties; answering phones; preparing correspondence; compiling reports; maintaining files; managing and maintaining databases. OR, Education:
(TRANSCRIPTS REQUIRED) Successfully completed 4 years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. This education was obtained in an accredited business, secretarial or technical school, junior college, college or university. OR, Combination:
(TRANSCRIPTS REQUIRED) Possess an equivalent combination of specialized experience and post high school education as described above that demonstrates my ability to perform the duties of this position. For the GS-05, only education in excess of 60 semester hours (2 years) is creditable. You will be rated on the following Competencies for this position:
Customer ServiceDecision MakingInterpersonal Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is usually sedentary but may involve some standing and walking to consult directories and manuals. May be required to carry 10-15 or more pounds of records for a short distance. The work is conducted in an office setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$35,030 to $45,542 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
