Customer Solutions Teammate
Job Location:
Omaha, NE
As a teammate within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers - it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.
oAnswer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately.
oProactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.
oDeliver on metrics for example:
phone handled time, customer experience, proactive product offered and accepted opportunities.
oProvide consistent feedback regarding overall customer satisfaction, tools and processes
oCustomer Focus
oListening
oProblem Solving
oComposure
oDrive for Results
oFunctional / Technical Skills
Job Requirements
oHigh School Diploma or Equivalent
o12 months customer service experience
Required Knowledge, Skills, and Abilities
oStrong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
oStrong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
oStrong written (email) communication utilizing proper grammar and punctuation
oAbility to work independently while making sound business decisions on case information
oWell developed sense of urgency and follow through
oAbility to multitask:
multiple systems, screens, and tasks during customer contacts
oTime Management and Adherence to schedules
oAbility to learn and adapt to new software technologies
Physical Requirements
This position requires sitting, typing and repetitive motions
Education
Diploma or Educational Equivalent
Shift
Varies
Requisition ID 102760BR-1
Estimated Salary: $20 to $28 per hour based on qualifications.
Omaha, NE
As a teammate within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers - it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.
oAnswer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately.
oProactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal.
oDeliver on metrics for example:
phone handled time, customer experience, proactive product offered and accepted opportunities.
oProvide consistent feedback regarding overall customer satisfaction, tools and processes
oCustomer Focus
oListening
oProblem Solving
oComposure
oDrive for Results
oFunctional / Technical Skills
Job Requirements
oHigh School Diploma or Equivalent
o12 months customer service experience
Required Knowledge, Skills, and Abilities
oStrong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
oStrong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
oStrong written (email) communication utilizing proper grammar and punctuation
oAbility to work independently while making sound business decisions on case information
oWell developed sense of urgency and follow through
oAbility to multitask:
multiple systems, screens, and tasks during customer contacts
oTime Management and Adherence to schedules
oAbility to learn and adapt to new software technologies
Physical Requirements
This position requires sitting, typing and repetitive motions
Education
Diploma or Educational Equivalent
Shift
Varies
Requisition ID 102760BR-1
Estimated Salary: $20 to $28 per hour based on qualifications.
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