Ambulatory Allscripts PM & Athena Support Analyst
Company Name:
CTG
Title: Ambulatory Allscripts PM & Athena Support Analyst
Location: United States
Job Number: 14205751
CTG Health Solutions (CTGHS), a division of Computer Task Group, Inc., is a full-service provider of IT and business consulting services devoted exclusively to the healthcare industry. Our understanding and expertise in healthcare systems, processes, and operations is grounded in almost 25 years of providing healthcare IT systems and services to over 600 hospitals, physician groups and healthcare insurance organizations.
This is an open position that will require working remotely in a home office environment. CTG is posting and recruiting for this position in many cities throughout the United States. CTG will consider candidates who meet the qualifications for this position regardless of where they live.
CTG Health Solutions pioneered the pairing of our Transitional Application Management (TAM) with implementation services to enable healthcare providers to transfer internal resources to new implementations while improving the service levels of their legacy systems. Through our experience in serving over 60 application management (AM) clients since 1984, CTG has developed and honed a proprietary methodology for AM, related systems, and operations management. We use extremely experienced consultants, ISO 9001-certified methodologies, and an independent Quality Management Office to monitor adherence to these methodologies and ensure client satisfaction.
CTGHS is looking for outstanding individuals with significant experience to fill the following specifications:
The Athena / Allscripts Practice Management (PM) Analyst will provide Tier 2 and Tier 3 technical support for these Ambulatory applications. Primary responsibilities include:
o Resolve open Athena and Allscripts PM help desk tickets through communication with department staff (and vendor if necessary) to identify the issues involved and determine the best possible solution available
o Contact the vendor as required and track all vendor tickets to completion, escalating when appropriate
o Monitor interfaces and troubleshoot issues and errors. Familiarity with Health Level 7(HL7) protocol is required.
o Test integration points with other systems as needed.
o Coordinate application updates for Athena and Allscripts PM with vendor and system users, including testing, change control and implementation
o Participate in 24/7 on call rotation
o Revenue Cycle workflow experience (registration, scheduling and billing) in physician offices and/or clinics is required
Provide second level determination and resolution of assigned applications
o Advance the operational efficiency of the use of assigned applications
o Responsible for the education of customers as to the solution of software problems by answering questions, interpreting operation instructions, and providing references to the administration of end- user applications systems
o Respond promptly to Helpdesk notifications, customer complaints and concerns
o Maintain a customer-centric focus when performing his/her functions
o Monitors the in-use Help Desk application software, responds to calls received via home or cell phone.
o Uses effective problem solving skills by focusing on problems and ensuring that solution and/or deliverables conform to client specifications.
o Completes assigned functions as stated in the engagement proposals or other statements of work with minimal supervision.
o Assists with finalizing forms, procedures and documentation needed for maintenance of application programs.
o Gathers, reviews, and summarizes information needed to determine solutions for client application software problems.
o Submits internal and external status reports on time and as required.
o Expand refined skills to include the internals of more than one product area and externals of several product areas.
o Communicate effectively with peers, product programmers, customer support representatives, customers and management, to ensure timely resolutions to reported problems.
o Determine when, where, and how to reroute problems to other technical areas.
o Inform CTG management on client problems and/or engagement quality when appropriate.
Qualifications: Required Skills/Experience Include:
- AthenaNet Registration, Scheduling and Revenue Cycle version 14.4
- Allscripts Practice Management (Allscripts PM)
- Extensive experience in Revenue Cycle process for clinics and physician offices
Computer Task Group, Inc. is an international IT solutions and services company, publicly traded on NASDAQ under the symbol CTGX, with more than 3,700 employees in North America and Western Europe. CTG's healthcare division, CTG Health Solutions (CTGHS), is a leading IT consulting firm dedicated solely to helping organizations achieve strategic, clinical, financial and operational objectives by more effectively leveraging IT.
Job: Healthcare Application Management & SupportEstimated Salary: $20 to $28 per hour based on qualifications.
CTG
Title: Ambulatory Allscripts PM & Athena Support Analyst
Location: United States
Job Number: 14205751
CTG Health Solutions (CTGHS), a division of Computer Task Group, Inc., is a full-service provider of IT and business consulting services devoted exclusively to the healthcare industry. Our understanding and expertise in healthcare systems, processes, and operations is grounded in almost 25 years of providing healthcare IT systems and services to over 600 hospitals, physician groups and healthcare insurance organizations.
This is an open position that will require working remotely in a home office environment. CTG is posting and recruiting for this position in many cities throughout the United States. CTG will consider candidates who meet the qualifications for this position regardless of where they live.
CTG Health Solutions pioneered the pairing of our Transitional Application Management (TAM) with implementation services to enable healthcare providers to transfer internal resources to new implementations while improving the service levels of their legacy systems. Through our experience in serving over 60 application management (AM) clients since 1984, CTG has developed and honed a proprietary methodology for AM, related systems, and operations management. We use extremely experienced consultants, ISO 9001-certified methodologies, and an independent Quality Management Office to monitor adherence to these methodologies and ensure client satisfaction.
CTGHS is looking for outstanding individuals with significant experience to fill the following specifications:
The Athena / Allscripts Practice Management (PM) Analyst will provide Tier 2 and Tier 3 technical support for these Ambulatory applications. Primary responsibilities include:
o Resolve open Athena and Allscripts PM help desk tickets through communication with department staff (and vendor if necessary) to identify the issues involved and determine the best possible solution available
o Contact the vendor as required and track all vendor tickets to completion, escalating when appropriate
o Monitor interfaces and troubleshoot issues and errors. Familiarity with Health Level 7(HL7) protocol is required.
o Test integration points with other systems as needed.
o Coordinate application updates for Athena and Allscripts PM with vendor and system users, including testing, change control and implementation
o Participate in 24/7 on call rotation
o Revenue Cycle workflow experience (registration, scheduling and billing) in physician offices and/or clinics is required
Provide second level determination and resolution of assigned applications
o Advance the operational efficiency of the use of assigned applications
o Responsible for the education of customers as to the solution of software problems by answering questions, interpreting operation instructions, and providing references to the administration of end- user applications systems
o Respond promptly to Helpdesk notifications, customer complaints and concerns
o Maintain a customer-centric focus when performing his/her functions
o Monitors the in-use Help Desk application software, responds to calls received via home or cell phone.
o Uses effective problem solving skills by focusing on problems and ensuring that solution and/or deliverables conform to client specifications.
o Completes assigned functions as stated in the engagement proposals or other statements of work with minimal supervision.
o Assists with finalizing forms, procedures and documentation needed for maintenance of application programs.
o Gathers, reviews, and summarizes information needed to determine solutions for client application software problems.
o Submits internal and external status reports on time and as required.
o Expand refined skills to include the internals of more than one product area and externals of several product areas.
o Communicate effectively with peers, product programmers, customer support representatives, customers and management, to ensure timely resolutions to reported problems.
o Determine when, where, and how to reroute problems to other technical areas.
o Inform CTG management on client problems and/or engagement quality when appropriate.
Qualifications: Required Skills/Experience Include:
- AthenaNet Registration, Scheduling and Revenue Cycle version 14.4
- Allscripts Practice Management (Allscripts PM)
- Extensive experience in Revenue Cycle process for clinics and physician offices
Computer Task Group, Inc. is an international IT solutions and services company, publicly traded on NASDAQ under the symbol CTGX, with more than 3,700 employees in North America and Western Europe. CTG's healthcare division, CTG Health Solutions (CTGHS), is a leading IT consulting firm dedicated solely to helping organizations achieve strategic, clinical, financial and operational objectives by more effectively leveraging IT.
Job: Healthcare Application Management & SupportEstimated Salary: $20 to $28 per hour based on qualifications.
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