Client Service Consultant
Company Name:
First Data
Requisition No. 40681BR
Job Title Client Service Consultant
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
Business Segment Overview First Data'sFinancial Servicesbusiness is a leading provider of payment solutions, processing more than 12 billion issuer transactions annually for our 738 million card accounts on file. First Data, together with our STAR Network, has relationships with more than 4,000 financial institutions.
We help financial institutions simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: credit, debit and prepaid card processing; STAR Network solutions; internet banking and bill payment solutions; plus a wide variety of enhanced services, such as data and analytics, loyalty solutions, fraud and risk management, customer contact solutions, and mobile banking services.
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Job Description Possesses strong First Data system background. Assist SYF business partners analyzing, navigating and trouble shooting business issues to resolution. Possesses the unique combination of technical and business savvy to translate technical information into business terms for SYF business partners and business information into technical language for IT or Product areas. Collaborates with IT or Product to ensure business aspects/impacts are understood. Ability to conceptualize, translate into business terms, and provide solutions to complex problem sets. Demonstrates and provides subject matter expertise for key First Data products. Ability to provide strategic support for product development as needed. Works with management to create an environment that promotes teamwork and cross functional partnerships at all levels. Should have a thorough understanding of First Data's strategic goals and align priorities accordingly. Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, Omaha merchant platform, screens and reports and assures client satisfaction. Has service issue accountability, including incident reporting, communication center notification, service center work item records, adhering to client service level agreements, monitoring liability and escalation to management as appropriate. Expected to assist with mediation of issues between clients and less tenured analysts, while displaying a mature attitude. Effectively communicates both verbal and written to internal and external clients. Works on highly complex, issues and high profile clients with a high breadth of responsibility. Work is broad in nature, requiring originality or ingenuity. Decisions have a major impact on the end results of the SYF business unit. Works independently to deliver on assigned tasks and activities to support the business stream of work. Works with minimal supervision. Ability to negotiate cross functionally when appropriate. Resolves most questions and problems.
Job Specific Responsibilities Ability to work autonomously on day-to-day responsibilities in a team environment.
Must effectively identify and raise risks to management and stakeholders.
Possess strong deductive reasoning skills.
Position requires individual to exercise discretion and judgement in completing job tasks.
Interpersonal, written and verbal communication and organizational skills necessary.
Demonstrating project managment skills a plus.
Candidate Requirements
High school diploma or equilavent.
College degree preferred.
2+years industry experience in a customer facing role.
Enhanced knowledge of First Data's products, platforms, systems and operational areas.
Preferred Qualifications Directly involved with 5-10 years business to business relationships preferred. 2
years working with technical resources preferred. Experience managing multiple high profile issues with varying scope preferred. 5
years First Data experience, including a broad network of contacts. Experience identifying alternatives and develop contingency plans. High level technical knowledge is required to communicate with both the Systems & Programming and Business staff to enable appropriate decisions when defects are identified and corrected. Experience managing multiple priorities simultaneously. Acknowledged as a change agent who challenges conventional thinking and the status quo. Demonstratable PC Skills, including word processing, spreadsheet and presentation software.
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Location UNITED STATES-NE-OMAHA
Country United States
State Nebraska
City Omaha
Primary Location Address OMAHA-6902 Pine Street (4475)
Job Function Account Management
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Days
Hours per Week 40
Work Days Monday - Friday with some on call duties outside normal business hours.
Posting Currency USD
Posting Range 50,000
EEO Statement to display on Gateway>EEO Statement to display on Gateway EEO Statement to display on Gateway>First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L3: Middle Mgmt/Sr. Profession
Contact
Careers
First
Data Privacy & Legal
Sitemap
2009-2011First Data Corporation. All rights reserved.Estimated Salary: $20 to $28 per hour based on qualifications.
First Data
Requisition No. 40681BR
Job Title Client Service Consultant
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
Business Segment Overview First Data'sFinancial Servicesbusiness is a leading provider of payment solutions, processing more than 12 billion issuer transactions annually for our 738 million card accounts on file. First Data, together with our STAR Network, has relationships with more than 4,000 financial institutions.
We help financial institutions simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: credit, debit and prepaid card processing; STAR Network solutions; internet banking and bill payment solutions; plus a wide variety of enhanced services, such as data and analytics, loyalty solutions, fraud and risk management, customer contact solutions, and mobile banking services.
> >
Job Description Possesses strong First Data system background. Assist SYF business partners analyzing, navigating and trouble shooting business issues to resolution. Possesses the unique combination of technical and business savvy to translate technical information into business terms for SYF business partners and business information into technical language for IT or Product areas. Collaborates with IT or Product to ensure business aspects/impacts are understood. Ability to conceptualize, translate into business terms, and provide solutions to complex problem sets. Demonstrates and provides subject matter expertise for key First Data products. Ability to provide strategic support for product development as needed. Works with management to create an environment that promotes teamwork and cross functional partnerships at all levels. Should have a thorough understanding of First Data's strategic goals and align priorities accordingly. Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, Omaha merchant platform, screens and reports and assures client satisfaction. Has service issue accountability, including incident reporting, communication center notification, service center work item records, adhering to client service level agreements, monitoring liability and escalation to management as appropriate. Expected to assist with mediation of issues between clients and less tenured analysts, while displaying a mature attitude. Effectively communicates both verbal and written to internal and external clients. Works on highly complex, issues and high profile clients with a high breadth of responsibility. Work is broad in nature, requiring originality or ingenuity. Decisions have a major impact on the end results of the SYF business unit. Works independently to deliver on assigned tasks and activities to support the business stream of work. Works with minimal supervision. Ability to negotiate cross functionally when appropriate. Resolves most questions and problems.
Job Specific Responsibilities Ability to work autonomously on day-to-day responsibilities in a team environment.
Must effectively identify and raise risks to management and stakeholders.
Possess strong deductive reasoning skills.
Position requires individual to exercise discretion and judgement in completing job tasks.
Interpersonal, written and verbal communication and organizational skills necessary.
Demonstrating project managment skills a plus.
Candidate Requirements
High school diploma or equilavent.
College degree preferred.
2+years industry experience in a customer facing role.
Enhanced knowledge of First Data's products, platforms, systems and operational areas.
Preferred Qualifications Directly involved with 5-10 years business to business relationships preferred. 2
years working with technical resources preferred. Experience managing multiple high profile issues with varying scope preferred. 5
years First Data experience, including a broad network of contacts. Experience identifying alternatives and develop contingency plans. High level technical knowledge is required to communicate with both the Systems & Programming and Business staff to enable appropriate decisions when defects are identified and corrected. Experience managing multiple priorities simultaneously. Acknowledged as a change agent who challenges conventional thinking and the status quo. Demonstratable PC Skills, including word processing, spreadsheet and presentation software.
> >
Location UNITED STATES-NE-OMAHA
Country United States
State Nebraska
City Omaha
Primary Location Address OMAHA-6902 Pine Street (4475)
Job Function Account Management
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Days
Hours per Week 40
Work Days Monday - Friday with some on call duties outside normal business hours.
Posting Currency USD
Posting Range 50,000
EEO Statement to display on Gateway>EEO Statement to display on Gateway EEO Statement to display on Gateway>First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L3: Middle Mgmt/Sr. Profession
Contact
Careers
First
Data Privacy & Legal
Sitemap
2009-2011First Data Corporation. All rights reserved.Estimated Salary: $20 to $28 per hour based on qualifications.
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