Desktop Services Analyst
Company Name:
First Data
Requisition No. 36992BR
Job Title Desktop Services Analyst
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
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Job Description Remote PC support of a distributed LAN based workforce; will work with customers to provide problem determination and remote resolution of technical issues. Included, but not limited in scope, are software/application installation support, mobile devices (blackberries, iPhones, iPads, etc.), desktop and laptop computers, thin clients, and virtualized computing environments. This role specializes in performing and enabling remote technical support. Utilizes technical and collaboration skills with other support teams to prioritize and diagnose problems to resolution. Communicates action plans to the customer as appropriate. May provide training for and mentor others on the team. Contribution to the attainment of organizational objectives and delivery of high customer satisfaction.
Candidate Requirements Exceptional Customer Service Skills
Technical Documentation Skills
Strong Verbal and Written Communication Skills
Experience with Microsoft Office/Exchange, Lotus Notes, Active Directory, Active Roles helpful.
Experience in problem solving, and software installs remotely using LANDesk helpful.
Experience with troubleshooting PC/Laptop/Printer, hardware and software issues.
Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues
EFTPS Statement>EFTPS Statement EFTPS Statement>This position requires that the successful candidate must be a lawful permanent resident or US Citizen.
Preferred Qualifications 4
yrs of related IT experience. Bachelor's Degree or equivalent work experience.
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Location UNITED STATES-NE-OMAHA
Country United States
State Maryland
Nebraska
City Hagerstown
Omaha
Primary Location Address HAGERSTOWN-3 Western Maryland Parkway (4924)
Job Function Information Technology
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Varied
Hours per Week 40
Posting Currency USD
Posting Range 21.60
EEO Statement to display on Gateway>EEO Statement to display on Gateway EEO Statement to display on Gateway>First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L2: Supervisory / Professional
Contact
Careers
First
Data Privacy & Legal
Sitemap
2009-2011First Data Corporation. All rights reserved.Estimated Salary: $20 to $28 per hour based on qualifications.
First Data
Requisition No. 36992BR
Job Title Desktop Services Analyst
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
> >
Job Description Remote PC support of a distributed LAN based workforce; will work with customers to provide problem determination and remote resolution of technical issues. Included, but not limited in scope, are software/application installation support, mobile devices (blackberries, iPhones, iPads, etc.), desktop and laptop computers, thin clients, and virtualized computing environments. This role specializes in performing and enabling remote technical support. Utilizes technical and collaboration skills with other support teams to prioritize and diagnose problems to resolution. Communicates action plans to the customer as appropriate. May provide training for and mentor others on the team. Contribution to the attainment of organizational objectives and delivery of high customer satisfaction.
Candidate Requirements Exceptional Customer Service Skills
Technical Documentation Skills
Strong Verbal and Written Communication Skills
Experience with Microsoft Office/Exchange, Lotus Notes, Active Directory, Active Roles helpful.
Experience in problem solving, and software installs remotely using LANDesk helpful.
Experience with troubleshooting PC/Laptop/Printer, hardware and software issues.
Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues
EFTPS Statement>EFTPS Statement EFTPS Statement>This position requires that the successful candidate must be a lawful permanent resident or US Citizen.
Preferred Qualifications 4
yrs of related IT experience. Bachelor's Degree or equivalent work experience.
> >
Location UNITED STATES-NE-OMAHA
Country United States
State Maryland
Nebraska
City Hagerstown
Omaha
Primary Location Address HAGERSTOWN-3 Western Maryland Parkway (4924)
Job Function Information Technology
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Varied
Hours per Week 40
Posting Currency USD
Posting Range 21.60
EEO Statement to display on Gateway>EEO Statement to display on Gateway EEO Statement to display on Gateway>First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L2: Supervisory / Professional
Contact
Careers
First
Data Privacy & Legal
Sitemap
2009-2011First Data Corporation. All rights reserved.Estimated Salary: $20 to $28 per hour based on qualifications.
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