Epic Application Analyst III-ClinDoc (Optimization)
Company Name:
Catholic Health Initiatives
Description:
Key Functions
Provides advanced problem solving and implementation skills, and/or as a team member to implement, upgrade and support complex application systems./ /Ensures that all systems are fully tested before implementation into production. Documents and describes complex processes and procedures relating to current and future systems environments. Trains and educates users on system functionality and capability. Provides mentoring and training to junior application analyst staff in the areas of system analysis & design, specification development and documentation, end user training and CHI prescribed methodologies. Provides 24x7 level three application support on rotation as needed.
Responsibilities
Provides Level 2 and 3 support for day-to-day production issues maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures.
Establishes plans for supporting super-user groups.
Establishes direction for standardization of documentation and the integration of applicable standards and practices.
Leads evaluations of IT updates and revisions; establishes priorities and plans for release schedules.
Ensures that maintenance releases are properly tested and quality assured prior to production.
Ensures adequate support for all applications and coordinates with the appropriate teams.
Leads incident management processes and escalates issues as appropriate.
Leads planning for installations of production application changes.
Ensures adequate documentation is provided to support training of applications.
Interfaces with vendors on maintenance release information gathering and planning
Leads identification of continuous improvement opportunities and related projects
Completes assigned tasks as per defined project scope, timelines, and budgets for implementations. Works to prescribed methodologies for all project implementations. May work on multiple implementations at any given time.
Leads coordination of the transition from implementation to production and application support.
Ensures new installations will integrate with the current application and data technical environment.
Develops complex reports, scripts and forms according to required specifications.
Ensures business and system processes and procedures are documented through the use of industry standard process flow and flow charting techniques.
Develop requirements specifications according to standard templates.
Acts as a liaison between technical staff and business subject matter experts in creating and refining business requirements.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and delivery.
Provides input to application developers on business criteria that guides solution design decisions.
Apply subject matter expertise in business areas to assist in the redesign of business process to ensure success.
Additional tasks/responsibilities as defined.
May require on-call coverage responsibilities.
Qualifications:
Skills, Requirements, and Certifications
(Includes specific or unique technical skills / knowledge/ experience)
Bachelor's Degree in a related field required or may substitute an equivalent combination of education and experience.
5-7 years' experience in supporting vendor platform.
Experience working directly with vendors.
Knowledge of enterprise-wide requirements definition and management systems and methodologies preferred.
In-depth knowledge of systems and application development.
Experience with report development tools.
Knowledge of the application of computer technology within healthcare preferred.
Knowledge of ITIL environments preferred.
Healthcare experience preferred.
Interactions, hand-offs
Coordinates planning with Application Solution Architect and other Application Analysts for application and maintenance implementations.
Works with change control on scheduling implementation activities and
emergency fixes.
Works with cross functional teams as necessary to support
new installations.
Works with management on escalation and management of issues.
May function as a team lead to implement, upgrade and support application systems.
CHI Core Expectations
At CHI,we expect all our employees to live the values or Reverence, Integrity,Compassion, and Excellence by:
o Honoring and caring for the dignity of allpersons in mind, body, and spirit
o Ensuring the highest quality of care for thosewe serve
o Working together as a team to achieve our goals
o Improving continuously by listening, and askingfor and responding to feedback
o Seeking new and better ways to meet the needs ofthose we serve
o Using our resources wisely
o Understanding how each of our roles contributesto the success of CHI.
CHI Core Behaviors
Thefollowing behaviors have been identified as critical to all staff rolesat CHI:
o Teamwork Orientation: works cooperatively & collaborativelywith others toward the accomplishment of shared goals.
o Service Orientation: desire toserve and focus one's efforts on discovering and meeting the needs of internaland external customers.
o Achieves Results: reflects a drive to achieve andoutperform. Continuously looking forimprovements. Accepts responsibility foractions and results.
o Learning and Growth: has a commitment to continuous professionaland organizational learning
o Communication: practices attentive and active listening andcan restate opinions of others; communicates messages in a way that has thedesired effect.
CHI Core Behaviors
The followingbehaviors have been identified as critical to all leadership roles atCHI:
o Integrity & Character: Exhibits high standards of personal conductby engaging in ethical decision-making, honoring commitments, communicatingopenly/honestly, and living our values.
o Spirituality: Gives evidence that she/he finds a highermeaning in work and demonstrates caring for others in body, mind, and spirit.
o Performance: Creates a clear line of sight betweenstrategic priorities and individual goals, monitors progress, provides accurateand timely feedback, and recognizes contributions.
o Communications: Communicates clarity of purpose and directionin a manner that energizes, and fosters commitment; provides ongoingencouragement as well as information vital to success.
o Collaboration & Teamwork: Seeks out and values diversity in people andperspectives; manages conflict in a manner that improves results andrelationships; acts in the best interest of all CHI stakeholders.
o Caring & Service: Consistently treats others with respect;holds team accountable to high service standards; appropriately involves othersin decisions impacting them.
o Learning & Growth: Regularly invests time in developing, andcoaching others; energizes team innovate, to continuously improve processes,and share knowledge across CHI.
o Future Focus: Actively seeks opportunity for growthconsistent with CHI's Mission, Vision and Values.
o Change Leadership: Gains a willing commitment to change, andassists others in coping with ongoing pace of change.
o Achieving Results: Holds self and team members accountable forpeople, performance, quality and growth outcomes.
Job: Information Technology
Primary Location: NE-Omaha-Alegent Creighton Health
Shift: 1
Scheduled Hours per 2-week Pay Period: 80
Weekends Required: None
Status: Full Time
Req ID: 1400027850Estimated Salary: $20 to $28 per hour based on qualifications.
Catholic Health Initiatives
Description:
Key Functions
Provides advanced problem solving and implementation skills, and/or as a team member to implement, upgrade and support complex application systems./ /Ensures that all systems are fully tested before implementation into production. Documents and describes complex processes and procedures relating to current and future systems environments. Trains and educates users on system functionality and capability. Provides mentoring and training to junior application analyst staff in the areas of system analysis & design, specification development and documentation, end user training and CHI prescribed methodologies. Provides 24x7 level three application support on rotation as needed.
Responsibilities
Provides Level 2 and 3 support for day-to-day production issues maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures.
Establishes plans for supporting super-user groups.
Establishes direction for standardization of documentation and the integration of applicable standards and practices.
Leads evaluations of IT updates and revisions; establishes priorities and plans for release schedules.
Ensures that maintenance releases are properly tested and quality assured prior to production.
Ensures adequate support for all applications and coordinates with the appropriate teams.
Leads incident management processes and escalates issues as appropriate.
Leads planning for installations of production application changes.
Ensures adequate documentation is provided to support training of applications.
Interfaces with vendors on maintenance release information gathering and planning
Leads identification of continuous improvement opportunities and related projects
Completes assigned tasks as per defined project scope, timelines, and budgets for implementations. Works to prescribed methodologies for all project implementations. May work on multiple implementations at any given time.
Leads coordination of the transition from implementation to production and application support.
Ensures new installations will integrate with the current application and data technical environment.
Develops complex reports, scripts and forms according to required specifications.
Ensures business and system processes and procedures are documented through the use of industry standard process flow and flow charting techniques.
Develop requirements specifications according to standard templates.
Acts as a liaison between technical staff and business subject matter experts in creating and refining business requirements.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and delivery.
Provides input to application developers on business criteria that guides solution design decisions.
Apply subject matter expertise in business areas to assist in the redesign of business process to ensure success.
Additional tasks/responsibilities as defined.
May require on-call coverage responsibilities.
Qualifications:
Skills, Requirements, and Certifications
(Includes specific or unique technical skills / knowledge/ experience)
Bachelor's Degree in a related field required or may substitute an equivalent combination of education and experience.
5-7 years' experience in supporting vendor platform.
Experience working directly with vendors.
Knowledge of enterprise-wide requirements definition and management systems and methodologies preferred.
In-depth knowledge of systems and application development.
Experience with report development tools.
Knowledge of the application of computer technology within healthcare preferred.
Knowledge of ITIL environments preferred.
Healthcare experience preferred.
Interactions, hand-offs
Coordinates planning with Application Solution Architect and other Application Analysts for application and maintenance implementations.
Works with change control on scheduling implementation activities and
emergency fixes.
Works with cross functional teams as necessary to support
new installations.
Works with management on escalation and management of issues.
May function as a team lead to implement, upgrade and support application systems.
CHI Core Expectations
At CHI,we expect all our employees to live the values or Reverence, Integrity,Compassion, and Excellence by:
o Honoring and caring for the dignity of allpersons in mind, body, and spirit
o Ensuring the highest quality of care for thosewe serve
o Working together as a team to achieve our goals
o Improving continuously by listening, and askingfor and responding to feedback
o Seeking new and better ways to meet the needs ofthose we serve
o Using our resources wisely
o Understanding how each of our roles contributesto the success of CHI.
CHI Core Behaviors
Thefollowing behaviors have been identified as critical to all staff rolesat CHI:
o Teamwork Orientation: works cooperatively & collaborativelywith others toward the accomplishment of shared goals.
o Service Orientation: desire toserve and focus one's efforts on discovering and meeting the needs of internaland external customers.
o Achieves Results: reflects a drive to achieve andoutperform. Continuously looking forimprovements. Accepts responsibility foractions and results.
o Learning and Growth: has a commitment to continuous professionaland organizational learning
o Communication: practices attentive and active listening andcan restate opinions of others; communicates messages in a way that has thedesired effect.
CHI Core Behaviors
The followingbehaviors have been identified as critical to all leadership roles atCHI:
o Integrity & Character: Exhibits high standards of personal conductby engaging in ethical decision-making, honoring commitments, communicatingopenly/honestly, and living our values.
o Spirituality: Gives evidence that she/he finds a highermeaning in work and demonstrates caring for others in body, mind, and spirit.
o Performance: Creates a clear line of sight betweenstrategic priorities and individual goals, monitors progress, provides accurateand timely feedback, and recognizes contributions.
o Communications: Communicates clarity of purpose and directionin a manner that energizes, and fosters commitment; provides ongoingencouragement as well as information vital to success.
o Collaboration & Teamwork: Seeks out and values diversity in people andperspectives; manages conflict in a manner that improves results andrelationships; acts in the best interest of all CHI stakeholders.
o Caring & Service: Consistently treats others with respect;holds team accountable to high service standards; appropriately involves othersin decisions impacting them.
o Learning & Growth: Regularly invests time in developing, andcoaching others; energizes team innovate, to continuously improve processes,and share knowledge across CHI.
o Future Focus: Actively seeks opportunity for growthconsistent with CHI's Mission, Vision and Values.
o Change Leadership: Gains a willing commitment to change, andassists others in coping with ongoing pace of change.
o Achieving Results: Holds self and team members accountable forpeople, performance, quality and growth outcomes.
Job: Information Technology
Primary Location: NE-Omaha-Alegent Creighton Health
Shift: 1
Scheduled Hours per 2-week Pay Period: 80
Weekends Required: None
Status: Full Time
Req ID: 1400027850Estimated Salary: $20 to $28 per hour based on qualifications.
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