Epic Application Supervisor-Community Connect
Company Name:
Catholic Health Initiatives
Description:
Key Functions
Ensures successful operation (functional, operational and procedural) of specific application areas supported by ITS, including data quality, education and end-user support.
Supervises projects including the coordination of resources and provides support on related application projects.
Supervises staff including daily oversight of normal operations, mentoring, issues management, assignments and routine communication.
Responsibilities
Supports the business areas in identifying application enhancements and optimization opportunities.
Supports the development of strategic and tactical plans and business process re-engineering for business areas that use these application systems.
Provides operational guidance to influence adherence to the IT organizational goals and objectives.
Provides input on SLA's and ensures targets are met.
Ensures the integrity of electronic data, achieved by managing thorough analysis of vendors and their products, and creating and adhering to process methodologies, policies and procedures for software support and maintenance.
Supervises maintenance activities of application systems and assures the effective integration and utilization of installed capability.
Provides input on budgets and assures adherence to approved budgets.
Supervises and mentors staff and helps coordinate cross training opportunities with other application groups.
Supervises developers/analysts including, but not limited to, hiring, counseling, scheduling, performance evaluations, coaching, and career development.
Serves as point of escalation for managing application vendors for issue resolution.
Additional tasks/responsibilities as defined.
May require on-call coverage responsibilities
Qualifications:
Skills, Requirements, and Certifications
(Includes specific or unique technical skills / knowledge/ experience)
Bachelor's Degree in related field or may substitute an equivalent combination of education and experience.
Demonstrated leadership capabilities
Experience in supporting and/or managing healthcare applications (Clinical, Patient Management, ERP, Enterprise, Web, etc) is preferred.
7 years total IT/application experience required.
Ability to manage and work on multiple projects at the same time.
Organizational skills to facilitate a productive working environment.
Strong interpersonal and communication skills
Knowledge of industry standard practices in IT support function.
Proven organizational skills and time management.
Healthcare experience preferred
Experience in ITIL environments preferred.
Must have demonstrated knowledge and/or skills in the following areas:
o Knowledge of the application of computer technology within healthcare.
o Knowledge of business processes that utilize these enterprise applications.
o Knowledge of system and application development.
o Experience with report development tools.
Interactions, hand-offs
Collaborates with Application staff in managing and coordinating daily operations for the team.
Confers with management regarding hiring decisions and counseling, including disciplinary action.
CHI Core Expectations
At CHI,we expect all our employees to live the values or Reverence, Integrity,Compassion, and Excellence by:
o Honoring and caring for the dignity of allpersons in mind, body, and spirit
o Ensuring the highest quality of care for thosewe serve
o Working together as a team to achieve our goals
o Improving continuously by listening, and askingfor and responding to feedback
o Seeking new and better ways to meet the needs ofthose we serve
o Using our resources wisely
o Understanding how each of our roles contributesto the success of CHI.
CHI Core Behaviors
Thefollowing behaviors have been identified as critical to all staff rolesat CHI:
o Teamwork Orientation: works cooperatively & collaborativelywith others toward the accomplishment of shared goals.
o Service Orientation: desire toserve and focus one's efforts on discovering and meeting the needs of internaland external customers.
o Achieves Results: reflects a drive to achieve andoutperform. Continuously looking forimprovements. Accepts responsibility foractions and results.
o Learning and Growth: has a commitment to continuous professionaland organizational learning
o Communication: practices attentive and active listening andcan restate opinions of others; communicates messages in a way that has thedesired effect.
CHI Core Behaviors
Thefollowing behaviors have been identified as critical to all leadership roles at CHI:
o Integrity & Character: Exhibits high standards of personal conductby engaging in ethical decision-making, honoring commitments, communicatingopenly/honestly, and living our values.
o Spirituality: Gives evidence that she/he finds a highermeaning in work and demonstrates caring for others in body, mind, and spirit.
o Performance: Creates a clear line of sight betweenstrategic priorities and individual goals, monitors progress, provides accurateand timely feedback, and recognizes contributions.
o Communications: Communicates clarity of purpose and directionin a manner that energizes, and fosters commitment; provides ongoingencouragement as well as information vital to success.
o Collaboration & Teamwork: Seeks out and values diversity in people andperspectives; manages conflict in a manner that improves results andrelationships; acts in the best interest of all CHI stakeholders.
o Caring & Service: Consistently treats others with respect;holds team accountable to high service standards; appropriately involves othersin decisions impacting them.
o Learning & Growth: Regularly invests time in developing, andcoaching others; energizes team innovate, to continuously improve processes,and share knowledge across CHI.
o Future Focus: Actively seeks opportunity for growthconsistent with CHI's Mission, Vision and Values.
o Change Leadership: Gains a willing commitment to change, andassists others in coping with ongoing pace of change.
Job: Information Technology
Primary Location: NE-Omaha-Alegent Creighton Health
Shift: 1
Scheduled Hours per 2-week Pay Period: 80
Weekends Required: Occasional
Status: Full Time
Req ID: 1400027844Estimated Salary: $20 to $28 per hour based on qualifications.
Catholic Health Initiatives
Description:
Key Functions
Ensures successful operation (functional, operational and procedural) of specific application areas supported by ITS, including data quality, education and end-user support.
Supervises projects including the coordination of resources and provides support on related application projects.
Supervises staff including daily oversight of normal operations, mentoring, issues management, assignments and routine communication.
Responsibilities
Supports the business areas in identifying application enhancements and optimization opportunities.
Supports the development of strategic and tactical plans and business process re-engineering for business areas that use these application systems.
Provides operational guidance to influence adherence to the IT organizational goals and objectives.
Provides input on SLA's and ensures targets are met.
Ensures the integrity of electronic data, achieved by managing thorough analysis of vendors and their products, and creating and adhering to process methodologies, policies and procedures for software support and maintenance.
Supervises maintenance activities of application systems and assures the effective integration and utilization of installed capability.
Provides input on budgets and assures adherence to approved budgets.
Supervises and mentors staff and helps coordinate cross training opportunities with other application groups.
Supervises developers/analysts including, but not limited to, hiring, counseling, scheduling, performance evaluations, coaching, and career development.
Serves as point of escalation for managing application vendors for issue resolution.
Additional tasks/responsibilities as defined.
May require on-call coverage responsibilities
Qualifications:
Skills, Requirements, and Certifications
(Includes specific or unique technical skills / knowledge/ experience)
Bachelor's Degree in related field or may substitute an equivalent combination of education and experience.
Demonstrated leadership capabilities
Experience in supporting and/or managing healthcare applications (Clinical, Patient Management, ERP, Enterprise, Web, etc) is preferred.
7 years total IT/application experience required.
Ability to manage and work on multiple projects at the same time.
Organizational skills to facilitate a productive working environment.
Strong interpersonal and communication skills
Knowledge of industry standard practices in IT support function.
Proven organizational skills and time management.
Healthcare experience preferred
Experience in ITIL environments preferred.
Must have demonstrated knowledge and/or skills in the following areas:
o Knowledge of the application of computer technology within healthcare.
o Knowledge of business processes that utilize these enterprise applications.
o Knowledge of system and application development.
o Experience with report development tools.
Interactions, hand-offs
Collaborates with Application staff in managing and coordinating daily operations for the team.
Confers with management regarding hiring decisions and counseling, including disciplinary action.
CHI Core Expectations
At CHI,we expect all our employees to live the values or Reverence, Integrity,Compassion, and Excellence by:
o Honoring and caring for the dignity of allpersons in mind, body, and spirit
o Ensuring the highest quality of care for thosewe serve
o Working together as a team to achieve our goals
o Improving continuously by listening, and askingfor and responding to feedback
o Seeking new and better ways to meet the needs ofthose we serve
o Using our resources wisely
o Understanding how each of our roles contributesto the success of CHI.
CHI Core Behaviors
Thefollowing behaviors have been identified as critical to all staff rolesat CHI:
o Teamwork Orientation: works cooperatively & collaborativelywith others toward the accomplishment of shared goals.
o Service Orientation: desire toserve and focus one's efforts on discovering and meeting the needs of internaland external customers.
o Achieves Results: reflects a drive to achieve andoutperform. Continuously looking forimprovements. Accepts responsibility foractions and results.
o Learning and Growth: has a commitment to continuous professionaland organizational learning
o Communication: practices attentive and active listening andcan restate opinions of others; communicates messages in a way that has thedesired effect.
CHI Core Behaviors
Thefollowing behaviors have been identified as critical to all leadership roles at CHI:
o Integrity & Character: Exhibits high standards of personal conductby engaging in ethical decision-making, honoring commitments, communicatingopenly/honestly, and living our values.
o Spirituality: Gives evidence that she/he finds a highermeaning in work and demonstrates caring for others in body, mind, and spirit.
o Performance: Creates a clear line of sight betweenstrategic priorities and individual goals, monitors progress, provides accurateand timely feedback, and recognizes contributions.
o Communications: Communicates clarity of purpose and directionin a manner that energizes, and fosters commitment; provides ongoingencouragement as well as information vital to success.
o Collaboration & Teamwork: Seeks out and values diversity in people andperspectives; manages conflict in a manner that improves results andrelationships; acts in the best interest of all CHI stakeholders.
o Caring & Service: Consistently treats others with respect;holds team accountable to high service standards; appropriately involves othersin decisions impacting them.
o Learning & Growth: Regularly invests time in developing, andcoaching others; energizes team innovate, to continuously improve processes,and share knowledge across CHI.
o Future Focus: Actively seeks opportunity for growthconsistent with CHI's Mission, Vision and Values.
o Change Leadership: Gains a willing commitment to change, andassists others in coping with ongoing pace of change.
Job: Information Technology
Primary Location: NE-Omaha-Alegent Creighton Health
Shift: 1
Scheduled Hours per 2-week Pay Period: 80
Weekends Required: Occasional
Status: Full Time
Req ID: 1400027844Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
