Client Service Analyst I
Company Name:
First Data
Requisition No. 38320BR
Job Title Client Service Analyst I
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
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Job Description Provides service support to Omaha Merchant ISO clients for a specific product or group of products and is considered the primary liaison between the client and First Data. Defines and/or resolves moderately complex customer problems within the designated product lines. Has full service issue accountability, including incident reports, client interaction, ServiceCenter usage, adhering to client service level agreements, monitoring liability issues and escalation to the Service Manager when appropriate. Provides consultative servicing in order to meet client and First Data objectives, fostering positive relationships with the client and internal departments. Adheres to all established policies and procedures.
Candidate Requirements
3 years business to business customer service experience required
College graduate preferred
Works with minimal supervision
Resolves most questions and problems, referring only the most complex to higher levels
Demonstrates a sense of urgency and drives issues to closure
Knows where to go for answers; utilizes resources efficiently
Ability to persist despite obstacles and opinions
Deals with people on a rational, thoughtful basis when in a mental and emotional stress situation
Solid analytical, problem solving and negotiating skills
Demonstrated skill to think outside the box and challenge the status quo
Proven problem solving skills from problem assessment to solution resolution
Ability to identify alternatives and make contingency plans
Capacity to embrace change and quickly adapt to new situations, changes in direction and altering priorities
Ability to handle multiple assignments
Effective communication skills and the ability to present succinctly in a variety of communication settings and styles
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Location UNITED STATES-NE-OMAHA
Country United States
State Nebraska
City Omaha
Primary Location Address OMAHA-6902 Pine Street (4475)
Job Function Account Management
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Days
Hours per Week 40
Work Days Monday - Friday
Posting Currency USD
EEO Statement to display on Gateway>EEO Statement to display on Gateway EEO Statement to display on Gateway>First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L2: Supervisory / Professional
Contact
Careers
First
Data Privacy & Legal
Sitemap
2009-2011First Data Corporation. All rights reserved.Estimated Salary: $20 to $28 per hour based on qualifications.
First Data
Requisition No. 38320BR
Job Title Client Service Analyst I
About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck Electronic Check Acceptance Services, MoneyNetwork Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
> >
Job Description Provides service support to Omaha Merchant ISO clients for a specific product or group of products and is considered the primary liaison between the client and First Data. Defines and/or resolves moderately complex customer problems within the designated product lines. Has full service issue accountability, including incident reports, client interaction, ServiceCenter usage, adhering to client service level agreements, monitoring liability issues and escalation to the Service Manager when appropriate. Provides consultative servicing in order to meet client and First Data objectives, fostering positive relationships with the client and internal departments. Adheres to all established policies and procedures.
Candidate Requirements
3 years business to business customer service experience required
College graduate preferred
Works with minimal supervision
Resolves most questions and problems, referring only the most complex to higher levels
Demonstrates a sense of urgency and drives issues to closure
Knows where to go for answers; utilizes resources efficiently
Ability to persist despite obstacles and opinions
Deals with people on a rational, thoughtful basis when in a mental and emotional stress situation
Solid analytical, problem solving and negotiating skills
Demonstrated skill to think outside the box and challenge the status quo
Proven problem solving skills from problem assessment to solution resolution
Ability to identify alternatives and make contingency plans
Capacity to embrace change and quickly adapt to new situations, changes in direction and altering priorities
Ability to handle multiple assignments
Effective communication skills and the ability to present succinctly in a variety of communication settings and styles
> >
Location UNITED STATES-NE-OMAHA
Country United States
State Nebraska
City Omaha
Primary Location Address OMAHA-6902 Pine Street (4475)
Job Function Account Management
Worker Type Regular Employee
Full/Part Time Full-Time
Shift Type Days
Hours per Week 40
Work Days Monday - Friday
Posting Currency USD
EEO Statement to display on Gateway>EEO Statement to display on Gateway EEO Statement to display on Gateway>First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled)
Manager Level L2: Supervisory / Professional
Contact
Careers
First
Data Privacy & Legal
Sitemap
2009-2011First Data Corporation. All rights reserved.Estimated Salary: $20 to $28 per hour based on qualifications.
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