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Senior Office Manager

Company Name:
SGK
Coordinates projects from estimation to completion for assigned client(s). With limited guidance from Management serves as the main day-to-day contact on current projects for clients, internal departments, and vendors. Resolves complex problems using strong technical knowledge. Maintains client relationships by ensuring the delivery of high quality
services
and solutions. May coordinate or prioritize the work of other employees performing similar duties.
job
Responsibilities:
Client Experience
Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and Client Growth teams; provides timely responses to all inquires (e.g. within one (1) business day).
Attends client meetings as needed; serves as a Subject Matter Expert regarding production processes, timelines, etc.
Ensures high quality standards in all client deliverables.
Operational Excellence
Effectively coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitor project progress, and generate the client/project invoice.
Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
Partners with the client, Client Growth, and project teams to resolve identified project issues.
Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
May participate in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
employee
Experience
Seeks developmental opportunities to grow skill set and career growth, and ensure a satisfactory employment experience; and to help maintain an open mind and enhance the flexibility to adapt to change as the business environment dictates.
Promotes a healthy work environment by focusing on achieving SMART (specific, measureable, attainable, relevant, and time-bound) work objectives and by encouraging teamwork, listening and valuing the opinions of others, and acknowledging their accomplishments and efforts. May train others on basic to intermediate technical skills.
Growth
Supports the Client Growth teams by providing accurate information for inclusion in proposals as needed.
Supports Companys profitability efforts by focusing on the efficient, accurate and timely coordination of the assigned project activities.
Other
May perform other duties, as needed, to meet the needs of the business.
Qualifications / Requirements:
Education & Certifications
Secondary School Diploma (e.g. High School) or General Education Degree (GED), or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
College degree (e.g. Bachelor of Arts) in Business Administration, Marketing, or Graphic Design or other related fields preferred.
Experience
Demonstrated project coordination experience within a print, pre-press, or graphics manufacturing environment.
Knowledge, Skills & Abilities
Good knowledge of Schawks products, solutions and services a plus.
Good understanding of the market and business environment that affects the assigned clients.
Good understanding of effective Pre-media, Print, Photo Studio and/or Digital production, processes, roles, tools (digital and conventional) and workflow practices and trends.
Good understanding of Pre-press, Print production, and/or Graphic Design techniques and processes.
Proficient in Pre-media and/or Creative Services and solutions.
Good people, organizational, and analytical skills (including attention to detail).
Good verbal and written communication skills
Proficient
computer
Software (SW) Skills:
o Apple Mac equipment and operating systems
o Overall Business SW (e.g. MS-Office Suite)
o Specific Functional SW (e.g. Abode Design Suite, Acrobat plus QuarkXpress; Project Management Software; Agile; or others; etc.)
Ability to assist others in the organization of projects, and to serve as a knowledge resource for other colleagues within the account team.
Ability to interpret concept and/or brand guidelines through to artwork execution (e.g. digital, photographic, etc.).
Ability to develop and maintain a collaborative relationship with peers and colleagues in one or more areas of the organization.
Ability to build and maintain effective relationships with internal clients and/or external clients (e.g. printers, product manufacturers, service providers, and/or clients).
Ability to work well in a team environment, with a limited degree of supervision, to handle a heavy workload, to prioritize work, and to meet assigned deadlines
Ability to translate client requests into technical instructions

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