Sr. Specialist, Retail Customer Care

Company Name:
First National of Nebraska, Inc.
Job Description: Role Overview: Provide comprehensive, timely and professional written/verbal
customer service
, sales/sales referral, and problem resolution for First National customers. Support the enhancement of customer retention, satisfaction and revenue and profitability objectives of First National. Key Accountabilities: 1. Research and resolve customer inquiries with regard to their account(s) in support of ongoing customer retention and satisfaction with our products and
. (Email & Phone) 2. Identify and cross-sell/recommend appropriate products and services based on identified needs of customers. 3. Participate in training and cross-training activities to support personal development and the development of competent peers and back-ups. (As assigned by Manager) 4. Understand and adhere to all bank policy, laws and regulations applicable to role. 5. Understand and comply with the bank's BSA/AML Program, which includes, but is not limited to the following: a) Complying with the bank's Customer Identification Program and Customer Due Diligence Policy; b) Identifying, monitoring and reporting suspicious activity; c) Completing BSA/AML training in a timely manner as directed by management. 6. Exhibit professional behavior and promote positive working relationships. Job Qualifications: Basic Qualifications: 1. High School diploma or equivalent 2. Demonstrated customer service skills 3. Excellent oral and written communication skills 4. Ability to exercise independent judgment within established policies and guidelines and provides appropriate customer solutions 5. Ability to work independently in a diverse fast-paced work environment 6. Basic PC skills Additional Qualifications: 1. Sales experience 2. Knowledge MS Office 3. Bilingual Skills beneficial (Spanish or Japanese)

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Customer Care Specialist - Inquiry Production ...
Grand Island, NE Principal Financial Group
Carlton Centre - Part Time Customer Care Assis...
Lincoln, NE McDonald's UK
HomeAdvisor Customer Care Representative - Out...
Lincoln, NE Nelnet
Full Time Customer Care Assistant- North Hykeham
Lincoln, NE McDonald's UK
Customer Care Analyst
Lincoln, NE NTT Data Corporation
Customer Care - Client Services Representative
Omaha, NE Lincoln Financial Group