Product Sales & Support Representative
3.
1 Omaha, NE Omaha, NE Full-time Full-time From $26 an hour From $26 an hour Product Sales & Support Representative Growing Company Radio Engineering Industries, Inc.
(REI) is a leading manufacturer of infotainment, video surveillance and fleet management solutions for public transit, rail, school transportation and commercial transportation.
We take pride in our dedication to client success and satisfaction.
REI is actively seeking a customer-centric Product Sales & Support Representative to ensure a seamless and delightful experience for our clients during the implementation process.
Position
Summary:
As our new Product Sales & Support Representative, you will work with a team of professionals responsible for implementing REI's ARMOR solution for various transportation customers.
This position is instrumental in delivering an exceptional experience to our clients.
As a Product Sales & Support Representative you must be:
Skilled at multi-tasking - able to work on multiple projects simultaneously while maintaining high standards Fast-paced - able to make quick decisions and handle multiple projects Results-focused - you understand exactly what it takes to meet objectives A Relationship-builder - you build rapport quickly to engage commitment of other Self-Motivated - you are your harshest critic and biggest supporter As a Product Sales & Support Representative, you will:
Provide professional services such as consultation, software readiness, and education to clients on the ARMOR software.
Including but not limited to:
Software functionality Data Entry System administration User security / User permissions.
Lead the onboarding process for new clients, conducting initial assessments of their needs and requirements.
Assisting with ongoing support to client's post-implementation, and addressing any questions, or concerns.
Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes and recommend options for new approaches in client work processes as appropriate.
Will play an active role in troubleshooting client issues, or work with the Support or Engineering departments to resolve.
Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and monthly expense reports, and updating systems-related client activity.
Assist QA/Engineering with product testing or modification testing as required.
Stay up to date with industry best practices and emerging trends in SaaS and cloud computing.
Generate and share reports on project progress, key performance indicators, and client satisfaction.
As a Product Sales & Support Representative, you must have:
Bachelor's degree in a relevant field (e.
g.
Software Sales, Computer Science, Information Technology, Business, Engineering), or related work experience.
Minimum of 2 years' experience as an Implementation Specialist preferred.
Proven experience in SaaS implementation, preferably in a client-facing role.
Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
High level of security knowledge fundamentals is preferred Exceptional presentation and knowledge transfer skills.
Strong project management skills with the ability to manage multiple projects simultaneously.
Familiarity and ease with computer systems and Microsoft Office products and a good understanding of Windows services and user permissions Excellent communication and interpersonal skills, with the ability to effectively convey technical information to non-technical stakeholders.
Strong problem solving and analytical skills for critical thinking in complex situations.
What's in it for you? Flexible, 40-Hour Work Week Casual Dress Environment Paid Vacation Holiday Pay 401(k) Flexible Spending Account Subsidized Health Insurance Plan Dental and Vision Plans FREE Life Insurance FREE Long-Term Disability Insurance Job Type:
Full-time Pay:
From $26.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday Travel requirement:
No travel Education:
High school or equivalent (Required)
Experience:
Software implementation:
2 years (Required) Ability to Commute:
Omaha, NE 68117 (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Omaha, NE Omaha, NE Full-time Full-time From $26 an hour From $26 an hour Product Sales & Support Representative Growing Company Radio Engineering Industries, Inc.
(REI) is a leading manufacturer of infotainment, video surveillance and fleet management solutions for public transit, rail, school transportation and commercial transportation.
We take pride in our dedication to client success and satisfaction.
REI is actively seeking a customer-centric Product Sales & Support Representative to ensure a seamless and delightful experience for our clients during the implementation process.
Position
Summary:
As our new Product Sales & Support Representative, you will work with a team of professionals responsible for implementing REI's ARMOR solution for various transportation customers.
This position is instrumental in delivering an exceptional experience to our clients.
As a Product Sales & Support Representative you must be:
Skilled at multi-tasking - able to work on multiple projects simultaneously while maintaining high standards Fast-paced - able to make quick decisions and handle multiple projects Results-focused - you understand exactly what it takes to meet objectives A Relationship-builder - you build rapport quickly to engage commitment of other Self-Motivated - you are your harshest critic and biggest supporter As a Product Sales & Support Representative, you will:
Provide professional services such as consultation, software readiness, and education to clients on the ARMOR software.
Including but not limited to:
Software functionality Data Entry System administration User security / User permissions.
Lead the onboarding process for new clients, conducting initial assessments of their needs and requirements.
Assisting with ongoing support to client's post-implementation, and addressing any questions, or concerns.
Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes and recommend options for new approaches in client work processes as appropriate.
Will play an active role in troubleshooting client issues, or work with the Support or Engineering departments to resolve.
Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and monthly expense reports, and updating systems-related client activity.
Assist QA/Engineering with product testing or modification testing as required.
Stay up to date with industry best practices and emerging trends in SaaS and cloud computing.
Generate and share reports on project progress, key performance indicators, and client satisfaction.
As a Product Sales & Support Representative, you must have:
Bachelor's degree in a relevant field (e.
g.
Software Sales, Computer Science, Information Technology, Business, Engineering), or related work experience.
Minimum of 2 years' experience as an Implementation Specialist preferred.
Proven experience in SaaS implementation, preferably in a client-facing role.
Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
High level of security knowledge fundamentals is preferred Exceptional presentation and knowledge transfer skills.
Strong project management skills with the ability to manage multiple projects simultaneously.
Familiarity and ease with computer systems and Microsoft Office products and a good understanding of Windows services and user permissions Excellent communication and interpersonal skills, with the ability to effectively convey technical information to non-technical stakeholders.
Strong problem solving and analytical skills for critical thinking in complex situations.
What's in it for you? Flexible, 40-Hour Work Week Casual Dress Environment Paid Vacation Holiday Pay 401(k) Flexible Spending Account Subsidized Health Insurance Plan Dental and Vision Plans FREE Life Insurance FREE Long-Term Disability Insurance Job Type:
Full-time Pay:
From $26.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday Travel requirement:
No travel Education:
High school or equivalent (Required)
Experience:
Software implementation:
2 years (Required) Ability to Commute:
Omaha, NE 68117 (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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