Customer Service / Sales Support Representative
Our client, one of the world's leading suppliers of intelligent energy supply/data management systems for machinery, is looking for a Customer Service / Sales Support Representative to join their team! In this role, you'll be an important part of the Customer Service team, assisting customers and outside sales representatives with many of their day-to-day activities, including handling customer inquiries and requests, troubleshooting product failures, identifying requests via pictures from customers via phone and e-mail, and communicating with internal customers to fulfill customer requirements and revise orders.
Responsibilities:
Take customer phone and email inquiries.
(Phone calls could be as many as 75 per day, emailed orders could be as many as 75 per day) Check shipment status on current orders including pro bill numbers and shipment tracking numbers.
Provide tracking information on shipped orders.
Confirm receipt of orders via faxes & e-mail.
Routinely update Navpoint to add contacts; emails; and new customers.
Handle corrections on orders entered in our system that have not been shipped.
Enter Customer and rep media requests.
Enter customer complaints/concerns.
Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.
Work and communicate with the outside sales team and other internal departments to conform to customer requirements.
Be an active member of the CSR and/or Platinum ACD Phone line.
Assist in other projects as assigned Supports and upholds the Quality and EHS policy
Qualifications:
Typing skills of at least 50 WPM with High Accuracy.
Proficient use of Office 365 operating system and Microsoft Office products (Word, Excel, Outlook).
Good communication skills to interact with team members.
Good critical thinking skills to resolve questions and problems related to orders.
A high degree of diligence to ensure the correct information on orders.
Ability to work at a steady pace even with interruptions, and some time pressure.
Recommended Skills Communication Critical Thinking Customer Service Databases Hardworking And Dedicated Machinery Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p7gg648c8tkctc9h6', 'ExternalApply-j3p7gg648c8tkctc9h6'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Take customer phone and email inquiries.
(Phone calls could be as many as 75 per day, emailed orders could be as many as 75 per day) Check shipment status on current orders including pro bill numbers and shipment tracking numbers.
Provide tracking information on shipped orders.
Confirm receipt of orders via faxes & e-mail.
Routinely update Navpoint to add contacts; emails; and new customers.
Handle corrections on orders entered in our system that have not been shipped.
Enter Customer and rep media requests.
Enter customer complaints/concerns.
Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.
Work and communicate with the outside sales team and other internal departments to conform to customer requirements.
Be an active member of the CSR and/or Platinum ACD Phone line.
Assist in other projects as assigned Supports and upholds the Quality and EHS policy
Qualifications:
Typing skills of at least 50 WPM with High Accuracy.
Proficient use of Office 365 operating system and Microsoft Office products (Word, Excel, Outlook).
Good communication skills to interact with team members.
Good critical thinking skills to resolve questions and problems related to orders.
A high degree of diligence to ensure the correct information on orders.
Ability to work at a steady pace even with interruptions, and some time pressure.
Recommended Skills Communication Critical Thinking Customer Service Databases Hardworking And Dedicated Machinery Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p7gg648c8tkctc9h6', 'ExternalApply-j3p7gg648c8tkctc9h6'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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