Assistant Director Guest & Shuttle Services - Hilton Omaha
4.
0 Omaha, NE Omaha, NE Full-time Full-time Estimated:
$63.
7K - $80.
7K a year Estimated:
$63.
7K - $80.
7K a year 9 days ago 9 days ago 9 days ago Assistant Director Guest & Shuttle Services - Hilton Omaha An Assistant Director Guest & Shuttle Services is responsible for assisting in the management, administration, and supervision of all valet and self parking, courtesy van drivers, door & bell personnel, in order to maintain the highest level of courteous, professional & efficient service to all guests.
Also will assist in maintaining the front drive, garage and vans with a high level of organization & cleanliness, and will assure guest satisfaction through regular & consistent supervision of the front drive and vans to and from the airport.
What will I be doing? Assist team with driving of Shuttle/Vans for pick ups & drop offs of guests and airline crews at the airport Supervise all parking and courtesy van drivers, door and bell personnel monthly and annual action plans.
Action items include, but are not limited to, disciplinary incidents, payroll costs, and assist employees and follow up on guest concerns.
Read correspondence, advise and direct staff according to information obtained.
Ensure proper scheduling and training.
Monitor employee performance and encourage improvement.
Manage all day to day customer complaints or concerns, including, but not limited to damage, accidents, or service problems Interact positively with customers and take action to resolve problems to the satisfaction of parties involved Ensure proper maintenance of vans, coordinate van service and repair Act as manager on duty for hotel, ensuring effective interdepartmental operations and resolution of guest complaints What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.
Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Omaha, NE Omaha, NE Full-time Full-time Estimated:
$63.
7K - $80.
7K a year Estimated:
$63.
7K - $80.
7K a year 9 days ago 9 days ago 9 days ago Assistant Director Guest & Shuttle Services - Hilton Omaha An Assistant Director Guest & Shuttle Services is responsible for assisting in the management, administration, and supervision of all valet and self parking, courtesy van drivers, door & bell personnel, in order to maintain the highest level of courteous, professional & efficient service to all guests.
Also will assist in maintaining the front drive, garage and vans with a high level of organization & cleanliness, and will assure guest satisfaction through regular & consistent supervision of the front drive and vans to and from the airport.
What will I be doing? Assist team with driving of Shuttle/Vans for pick ups & drop offs of guests and airline crews at the airport Supervise all parking and courtesy van drivers, door and bell personnel monthly and annual action plans.
Action items include, but are not limited to, disciplinary incidents, payroll costs, and assist employees and follow up on guest concerns.
Read correspondence, advise and direct staff according to information obtained.
Ensure proper scheduling and training.
Monitor employee performance and encourage improvement.
Manage all day to day customer complaints or concerns, including, but not limited to damage, accidents, or service problems Interact positively with customers and take action to resolve problems to the satisfaction of parties involved Ensure proper maintenance of vans, coordinate van service and repair Act as manager on duty for hotel, ensuring effective interdepartmental operations and resolution of guest complaints What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.
Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
