Lead Medical Support Assistant
SummaryThe Lead Medical Support Assistant (LMSA) with Outpatient Services Scheduling (OSS) is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit.
The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.
Learn more about this agencyHelpOverview Accepting applications Open & closing dates10/25/2023 to 09/30/2024 Salary$47,104 - $61,235 per year Pay scale & gradeGS 7 HelpLocation1 vacancy in the following location:
Omaha, NE Remote jobNo Telework eligibleNo Travel RequiredNot required Relocation expenses reimbursedNo Appointment typePermanent - Work scheduleFull-time - ServiceExcepted Promotion potential7 Job family (Series)0679 Medical Support Assistance Supervisory statusNo Security clearanceOther Drug testNo Position sensitivity and riskNon-sensitive (NS)/Low Risk Trust determination processSuitability/FitnessNational security Announcement numberCBSY-12178947-24-MS Control number756654100HelpThis job is open to Federal employees - Excepted serviceCurrent excepted service federal employees.
Internal to an agencyCurrent federal employees of this agency.
The publicU.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agencyThis is an open continuous announcement; applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available.
1st Area of Consideration:
Current permanent employees of the Nebraska-Western Iowa Health Care System to include the Community Based Outpatient Clinics (CBOCs), and the NWI Veterans Canteen Service.
2nd Area of Consideration:
VA Agency Employees.
3rd Area of Consideration:
All other status eligible.
VideosHelpDutiesPLEASE NOTE:
ALTHOUGH THIS ANNOUNCEMENT REMAINS OPEN UNTIL SEPTEMBER 30, 2024, WE WILL BEGIN SCREENING APPLICANTS ON OCTOBER 27, 2023.
WE WILL DO SUBSEQUENT SCREENINGS UP UNTIL THE ANNOUNCEMENT CLOSES AS NEW VACANCIES BECOME AVAILABLE.
Major duties include (but not limited to):
Customer Service Greet and check in patients, assist patients with mobile check-in if needed.
Gather medical information if needed.
Refer patients to appropriate member of health care team as needed.
Report backlogs, difficulties in meeting deadlines, uncooperative physicians.
Document complaints.
Ability to identify customer's concerns, perform the tasks required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
Resolve difficult problems and diffuse potential dissatisfaction with services.
Perform receptionist duties Monitor copying and faxing.
Answer and route incoming phone calls.
Maintain Medical Charts.
Manage leave schedules and coverage for MSAs.
Manage clinic grids.
Serve as a technical advisor and liaison.
Respond to and manage secure messages.
Respond to and manage appointment requests through organizational database.
Scheduling Expectations Follow the current organizational scheduling directive and minimum scheduling efforts.
Administrative duties Check recall reminder lists to avoid delinquencies.
Prepare for clinic including printing appointment and clinic lists.
Monitor ICB and patient demographics.
Manage encounters, return to clinics, recalls, and consults to ensure these are completed daily.
Interpret, verify, and disposition of provider orders.
Complete reports.
Record meeting minutes, scribe with co-signer.
Monitor appointments for area of responsibility.
Process all transfers to other facilities.
Perform basic eligibility requirements.
Manage warehouse supplies and clinic forms.
Assist with clinic access contingency plans by adjusting appointment times, locations, or dates.
Manage completion and accuracy of all data programs.
Request medical records from Community Care providers and non-VA healthcare institutions.
Conduct special audits, studies or surveys as requested.
Collect complete and appropriate data for reporting purposes.
Organize and implement quality assurance documents for supervisor.
Manage work orders.
Order supplies/equipment.
Provide coverage for scheduling staff during intermittent shortages.
Serves as a mentor to GS3-6 MSAs Complete all New Employee Orientation.
Learn new processes to oversee training and implementation among other MSAs.
Provide remedial training for existing staff as needed.
Resolves daily workplace issues.
Provide guidance to staff members to include changes in policies and procedures.
Provide guidance to MSA staff on the most current VA Scheduling Directive and minimum Scheduling efforts.
Special Duties as assigned.
Work Schedule:
Monday-Friday.
Duty hours will vary and will be discussed during the interview process.
Telework:
Not available.
Virtual:
This is not a virtual position.
Recruitment Incentive:
Not authorized.
Functional Statement #/ Position Title:
000000/ Lead Advanced Medical Support AssistantHelpRequirementsConditions of Employment You must be a U.
S.
Citizen to apply for this job.
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
Applicants who refuse to be tested will be denied employment with VA.
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
You may be required to serve a probationary period.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Must pass pre-employment physical examination.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11:
59 PM (ET) on 09/30/2024.
Medical Support Assistant Basic Requirements:
Citizenship:
Citizen of the United States.
(Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.
g.
).
Experience and Education:
Experience:
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
OR Education:
One year above high school;OR Experience/Education Combination:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Certification.
None required.
Grandfathering Provision.
All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation.
For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
Such employees may be reassigned, promoted, or changed to a lower grade within the occupation.
Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Foreign Education.
To be creditable, education completed outside the U.
S.
must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.
S.
programs.
Physical Requirements.
See VA Directive and Handbook 5019.
English Language Proficiency.
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.
j.
Grade Determinations:
Knowledge of MSA Practices:
To be creditable, the experience must have demonstrated the knowledge, skills and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting.
Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.
Quality of
Experience:
Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level.
For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.
Part-Time
Experience:
Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship for the full-time workweek.
For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.
GS-6 Grade:
Experience:
One year experience equivalent to the GS-5 grade levelANDCandidates must be able to demonstrate all of the knowledge, skills and abilities below (KSAs):
Abilityto collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.
g.
medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
Ability to independently set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies and regulations.
Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.
This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
GS-7 Grade:
Experience:
One year experience equivalent to the GS-6 grade levelANDCandidates must be able to demonstrate all of the knowledge, skills and abilities below (KSAs):
Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
Ability to provide staff development and training.
Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.
This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
References:
VA Handbook 5005/53, Part II, Appendix G, page II-G45-4 & II-G45-5The full performance level of this vacancy is GS-7Physical Requirements:
You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position.
Questions about physical demands or environmental factors may be addressed at the time of evaluation or examinationEducationIMPORTANT:
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
This occupational series is eligible for the Student Loan Repayment Program (SLRP), and participation is available for highly qualified candidates.
Participants must sign a service agreement and maintain an acceptable level of performance to remain eligible for this program.
Additional informationEXPLORE THE TOTAL REWARD FOR THE MEDICAL SUPPORT ASSISTANT CAREERSThis job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply.
The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Read more BenefitsHelpReview our benefitsHow You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, resume, C.
V.
, and/or supporting documentation will be verified.
Please follow all instructions carefully.
Errors or omissions may affect consideration for employment.
Narrative responses are not required at this time.
If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but not limited to; responses to the knowledge, skills and abilities (KSAs), completion of a work sample, and/or contact for an interview.
Your resume and/or supporting documentation will be verified.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.
g.
, on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members:
Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Recommended Skills Assessments Auditing Clinical Works Customer Service Databases Finance Estimated Salary: $20 to $28 per hour based on qualifications.
The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.
Learn more about this agencyHelpOverview Accepting applications Open & closing dates10/25/2023 to 09/30/2024 Salary$47,104 - $61,235 per year Pay scale & gradeGS 7 HelpLocation1 vacancy in the following location:
Omaha, NE Remote jobNo Telework eligibleNo Travel RequiredNot required Relocation expenses reimbursedNo Appointment typePermanent - Work scheduleFull-time - ServiceExcepted Promotion potential7 Job family (Series)0679 Medical Support Assistance Supervisory statusNo Security clearanceOther Drug testNo Position sensitivity and riskNon-sensitive (NS)/Low Risk Trust determination processSuitability/FitnessNational security Announcement numberCBSY-12178947-24-MS Control number756654100HelpThis job is open to Federal employees - Excepted serviceCurrent excepted service federal employees.
Internal to an agencyCurrent federal employees of this agency.
The publicU.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agencyThis is an open continuous announcement; applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available.
1st Area of Consideration:
Current permanent employees of the Nebraska-Western Iowa Health Care System to include the Community Based Outpatient Clinics (CBOCs), and the NWI Veterans Canteen Service.
2nd Area of Consideration:
VA Agency Employees.
3rd Area of Consideration:
All other status eligible.
VideosHelpDutiesPLEASE NOTE:
ALTHOUGH THIS ANNOUNCEMENT REMAINS OPEN UNTIL SEPTEMBER 30, 2024, WE WILL BEGIN SCREENING APPLICANTS ON OCTOBER 27, 2023.
WE WILL DO SUBSEQUENT SCREENINGS UP UNTIL THE ANNOUNCEMENT CLOSES AS NEW VACANCIES BECOME AVAILABLE.
Major duties include (but not limited to):
Customer Service Greet and check in patients, assist patients with mobile check-in if needed.
Gather medical information if needed.
Refer patients to appropriate member of health care team as needed.
Report backlogs, difficulties in meeting deadlines, uncooperative physicians.
Document complaints.
Ability to identify customer's concerns, perform the tasks required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
Resolve difficult problems and diffuse potential dissatisfaction with services.
Perform receptionist duties Monitor copying and faxing.
Answer and route incoming phone calls.
Maintain Medical Charts.
Manage leave schedules and coverage for MSAs.
Manage clinic grids.
Serve as a technical advisor and liaison.
Respond to and manage secure messages.
Respond to and manage appointment requests through organizational database.
Scheduling Expectations Follow the current organizational scheduling directive and minimum scheduling efforts.
Administrative duties Check recall reminder lists to avoid delinquencies.
Prepare for clinic including printing appointment and clinic lists.
Monitor ICB and patient demographics.
Manage encounters, return to clinics, recalls, and consults to ensure these are completed daily.
Interpret, verify, and disposition of provider orders.
Complete reports.
Record meeting minutes, scribe with co-signer.
Monitor appointments for area of responsibility.
Process all transfers to other facilities.
Perform basic eligibility requirements.
Manage warehouse supplies and clinic forms.
Assist with clinic access contingency plans by adjusting appointment times, locations, or dates.
Manage completion and accuracy of all data programs.
Request medical records from Community Care providers and non-VA healthcare institutions.
Conduct special audits, studies or surveys as requested.
Collect complete and appropriate data for reporting purposes.
Organize and implement quality assurance documents for supervisor.
Manage work orders.
Order supplies/equipment.
Provide coverage for scheduling staff during intermittent shortages.
Serves as a mentor to GS3-6 MSAs Complete all New Employee Orientation.
Learn new processes to oversee training and implementation among other MSAs.
Provide remedial training for existing staff as needed.
Resolves daily workplace issues.
Provide guidance to staff members to include changes in policies and procedures.
Provide guidance to MSA staff on the most current VA Scheduling Directive and minimum Scheduling efforts.
Special Duties as assigned.
Work Schedule:
Monday-Friday.
Duty hours will vary and will be discussed during the interview process.
Telework:
Not available.
Virtual:
This is not a virtual position.
Recruitment Incentive:
Not authorized.
Functional Statement #/ Position Title:
000000/ Lead Advanced Medical Support AssistantHelpRequirementsConditions of Employment You must be a U.
S.
Citizen to apply for this job.
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
Applicants who refuse to be tested will be denied employment with VA.
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
You may be required to serve a probationary period.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Must pass pre-employment physical examination.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11:
59 PM (ET) on 09/30/2024.
Medical Support Assistant Basic Requirements:
Citizenship:
Citizen of the United States.
(Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.
g.
).
Experience and Education:
Experience:
Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
OR Education:
One year above high school;OR Experience/Education Combination:
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Certification.
None required.
Grandfathering Provision.
All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation.
For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
Such employees may be reassigned, promoted, or changed to a lower grade within the occupation.
Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Foreign Education.
To be creditable, education completed outside the U.
S.
must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.
S.
programs.
Physical Requirements.
See VA Directive and Handbook 5019.
English Language Proficiency.
MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.
j.
Grade Determinations:
Knowledge of MSA Practices:
To be creditable, the experience must have demonstrated the knowledge, skills and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting.
Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.
Quality of
Experience:
Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level.
For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.
Part-Time
Experience:
Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship for the full-time workweek.
For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.
GS-6 Grade:
Experience:
One year experience equivalent to the GS-5 grade levelANDCandidates must be able to demonstrate all of the knowledge, skills and abilities below (KSAs):
Abilityto collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.
g.
medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
Ability to independently set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies and regulations.
Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.
This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
GS-7 Grade:
Experience:
One year experience equivalent to the GS-6 grade levelANDCandidates must be able to demonstrate all of the knowledge, skills and abilities below (KSAs):
Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
Ability to provide staff development and training.
Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.
This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
References:
VA Handbook 5005/53, Part II, Appendix G, page II-G45-4 & II-G45-5The full performance level of this vacancy is GS-7Physical Requirements:
You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position.
Questions about physical demands or environmental factors may be addressed at the time of evaluation or examinationEducationIMPORTANT:
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
This occupational series is eligible for the Student Loan Repayment Program (SLRP), and participation is available for highly qualified candidates.
Participants must sign a service agreement and maintain an acceptable level of performance to remain eligible for this program.
Additional informationEXPLORE THE TOTAL REWARD FOR THE MEDICAL SUPPORT ASSISTANT CAREERSThis job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply.
The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Read more BenefitsHelpReview our benefitsHow You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, resume, C.
V.
, and/or supporting documentation will be verified.
Please follow all instructions carefully.
Errors or omissions may affect consideration for employment.
Narrative responses are not required at this time.
If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but not limited to; responses to the knowledge, skills and abilities (KSAs), completion of a work sample, and/or contact for an interview.
Your resume and/or supporting documentation will be verified.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.
g.
, on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members:
Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Recommended Skills Assessments Auditing Clinical Works Customer Service Databases Finance Estimated Salary: $20 to $28 per hour based on qualifications.
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