Remote Customer Experience Associate- Call Center
Omaha, NE Omaha, NE Full-time Full-time $17.
50 an hour $17.
50 an hour 5 days ago 5 days ago 5 days ago Overview The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.
This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.
This position is remote and applicants should be located in or around Omaha, NE.
Care Center Hours of Operation:
The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.
M-F 10am-7pm CST Saturday 8am-12pm CST rotating (subject to change due to business needs) Included:
Overtime opportunities based on business needs Employee engagement, coaching and pay-for-performance culture Monthly Performance Bonus opportunities up to $400 based on performance results Structured job advancement and promotion opportunities through Career Progression Program Opportunity to learn and participate in different aspects of the business beyond your role Responsibilities Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management Assist customers with setting up rental reservations and scheduling tows Exhibit a sense of urgency towards daily workload Convey empathy and confidence on all internal and external customer interactions Respond to inquiries by clarifying, researching, planning, and implementing Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer Execute job while multitasking across multiple communication channels Execute department processes and procedures to maintain assignment integrity To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement Always acting in a manner that creates positive outcomes for our customers Able to keep customer and company information confidential All other duties as assigned by management Skills:
Excellent Verbal Communication Able to Actively Listen Friendly and Pleasant Phone Demeanor Computer Based Documentation Strong Attention to Detail Ability to Multitask Problem Solving Qualifications High School diploma or G.
E.
D Ability and flexibility to work rotating Saturday's & other work schedules Modem and high-speed internet that meet minimum requirements Preferred
Qualifications:
Six months of customer service experience and/or contact center experience Submit a ReferralLocation US-TX-ID 2023-2771Category Customer Service/SupportPosition Type Regular Full-TimeRemote Yes Job Type:
Full-time Pay:
$17.
50 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Supplemental pay types:
Bonus opportunities Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour $17.
50 an hour 5 days ago 5 days ago 5 days ago Overview The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.
This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.
This position is remote and applicants should be located in or around Omaha, NE.
Care Center Hours of Operation:
The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.
M-F 10am-7pm CST Saturday 8am-12pm CST rotating (subject to change due to business needs) Included:
Overtime opportunities based on business needs Employee engagement, coaching and pay-for-performance culture Monthly Performance Bonus opportunities up to $400 based on performance results Structured job advancement and promotion opportunities through Career Progression Program Opportunity to learn and participate in different aspects of the business beyond your role Responsibilities Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management Assist customers with setting up rental reservations and scheduling tows Exhibit a sense of urgency towards daily workload Convey empathy and confidence on all internal and external customer interactions Respond to inquiries by clarifying, researching, planning, and implementing Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer Execute job while multitasking across multiple communication channels Execute department processes and procedures to maintain assignment integrity To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement Always acting in a manner that creates positive outcomes for our customers Able to keep customer and company information confidential All other duties as assigned by management Skills:
Excellent Verbal Communication Able to Actively Listen Friendly and Pleasant Phone Demeanor Computer Based Documentation Strong Attention to Detail Ability to Multitask Problem Solving Qualifications High School diploma or G.
E.
D Ability and flexibility to work rotating Saturday's & other work schedules Modem and high-speed internet that meet minimum requirements Preferred
Qualifications:
Six months of customer service experience and/or contact center experience Submit a ReferralLocation US-TX-ID 2023-2771Category Customer Service/SupportPosition Type Regular Full-TimeRemote Yes Job Type:
Full-time Pay:
$17.
50 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Supplemental pay types:
Bonus opportunities Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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