Clinic Support Assistant - Complex Care Program - Full Time
Omaha, NE Omaha, NE Full-time Full-time Estimated:
$35.
5K - $45K a year Estimated:
$35.
5K - $45K a year 22 hours ago 22 hours ago 22 hours ago Schedule:
Monday - Friday 8:
00am - 4:
30pm Children's is searching for a Clinic Support Assistant who performs Performs a variety of duties in support of assigned department including coordinating clinic schedules, accurately taking and entering of messages into EPIC.
Responsible to ensure requests for records are completed, receives and mails correspondence.
Schedules appointments accurately through obtaining appropriate demographics and soliciting information necessary to schedule appropriately.
Ensures a positive interaction in each patient and family encounter.
ESSENTIAL JOB FUNCTIONS:
Act as a focus of communication and resource person for callers/guests/staff requiring information or direction.
Maintains the daily provider appointment templates at the direction and approval of the Administrative Supervisor.
Maintains provider outlook calendars to ensure all appointments/meetings coordinate appropriately with provider clinic templates and OR blocks Answers phone calls in an acceptable amount of time, accurately entering staff message into EPIC.
Opens and distributes mail in a timely manner.
Assembles patient packets as directed.
Pulls and processes all fax transmittals as directed Scans patient reports into ChartMaxx accurately.
Schedule appointments accurately, registering patients with complete and accurate demographic information according to procedure.
Makes appointments from calls.
Reschedules and cancels appointments and communicating as needed with patients/families and departments/clinics.
Schedules interpretation services as needed for appointments.
Demonstrates positive customer service when greeting patients, care providers and others.
Providers patient/family service instructions prior to appointment as directed by servive department.
Providers directions/,aps, and parking instructions as needed.
Ensures physician orders are linked to appropriate appointment within system Completes appointment re-scheduling requests according to policy.
Provides back up surgery scheduler support; ensuring surgeries are scheduled in collaboration with OR with accuracy.
Requests, distributes, and ensures patient medical records are scanned accurately into EMR.
Maintains provider call schedule; input schedule into Lightning Bolt.
Completes miscellaneous reports and letters as needed.
Supports patient care quality initiatives as directed.
Assists in the orientation and training of new employees as requested.
Facilitates handling of pharmaceutical representatives and vendors in accordance with the policies.
Coordinates and manages office supply needs.
Provides teleheatlh technical support to families in collaboration with department RNs.
Completes visit coordination as requested from clinical team; communicating lab/imaging directions to families (arrival time, way finding, visit preparation).
KNOWLEDGE, SKILLS AND ABILITIES:
Skill in typing and usage of Microsoft Word, Excel and PowerPoint.
Ability to pay close attention to detail.
Ability to work with minimal supervision.
EDUCATION AND
Experience:
High School Diploma required.
Minimum 1 year's secretarial experience required EOE/Vets/Disabled Make a meaningful difference improving the lives of children! At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids.
Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued.
Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children.
Join our highly engaged, caring team--and join us in providing brighter, healthier tomorrows for the children we serve.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$35.
5K - $45K a year Estimated:
$35.
5K - $45K a year 22 hours ago 22 hours ago 22 hours ago Schedule:
Monday - Friday 8:
00am - 4:
30pm Children's is searching for a Clinic Support Assistant who performs Performs a variety of duties in support of assigned department including coordinating clinic schedules, accurately taking and entering of messages into EPIC.
Responsible to ensure requests for records are completed, receives and mails correspondence.
Schedules appointments accurately through obtaining appropriate demographics and soliciting information necessary to schedule appropriately.
Ensures a positive interaction in each patient and family encounter.
ESSENTIAL JOB FUNCTIONS:
Act as a focus of communication and resource person for callers/guests/staff requiring information or direction.
Maintains the daily provider appointment templates at the direction and approval of the Administrative Supervisor.
Maintains provider outlook calendars to ensure all appointments/meetings coordinate appropriately with provider clinic templates and OR blocks Answers phone calls in an acceptable amount of time, accurately entering staff message into EPIC.
Opens and distributes mail in a timely manner.
Assembles patient packets as directed.
Pulls and processes all fax transmittals as directed Scans patient reports into ChartMaxx accurately.
Schedule appointments accurately, registering patients with complete and accurate demographic information according to procedure.
Makes appointments from calls.
Reschedules and cancels appointments and communicating as needed with patients/families and departments/clinics.
Schedules interpretation services as needed for appointments.
Demonstrates positive customer service when greeting patients, care providers and others.
Providers patient/family service instructions prior to appointment as directed by servive department.
Providers directions/,aps, and parking instructions as needed.
Ensures physician orders are linked to appropriate appointment within system Completes appointment re-scheduling requests according to policy.
Provides back up surgery scheduler support; ensuring surgeries are scheduled in collaboration with OR with accuracy.
Requests, distributes, and ensures patient medical records are scanned accurately into EMR.
Maintains provider call schedule; input schedule into Lightning Bolt.
Completes miscellaneous reports and letters as needed.
Supports patient care quality initiatives as directed.
Assists in the orientation and training of new employees as requested.
Facilitates handling of pharmaceutical representatives and vendors in accordance with the policies.
Coordinates and manages office supply needs.
Provides teleheatlh technical support to families in collaboration with department RNs.
Completes visit coordination as requested from clinical team; communicating lab/imaging directions to families (arrival time, way finding, visit preparation).
KNOWLEDGE, SKILLS AND ABILITIES:
Skill in typing and usage of Microsoft Word, Excel and PowerPoint.
Ability to pay close attention to detail.
Ability to work with minimal supervision.
EDUCATION AND
Experience:
High School Diploma required.
Minimum 1 year's secretarial experience required EOE/Vets/Disabled Make a meaningful difference improving the lives of children! At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kids.
Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued.
Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children.
Join our highly engaged, caring team--and join us in providing brighter, healthier tomorrows for the children we serve.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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