Technical System Coordinator - Fire Department
Posting Type:
Open and Closed Competitive Work Type:
Full Time Nature of Work:
This is technical work in the support, implementation, and documentation of department/division-specific applications.
It involves investigating user needs, gathering business requirements, and documenting workflow processes as a means of advancing the mission of the division or department.
A critical aspect of this position involves coordinating tasks among various resources, including third-party vendors, DOTComm and other departments within the city, to ensure progress on department or division projects.
The work also involves supporting new or existing applications, and the incumbent will train personnel on how to leverage various departmental applications in order to perform their duties.
An incumbent in this position receives general guidance from a supervisor, but is expected to work independently within loosely defined guidelines to fulfill business requirements.
Education and
Experience:
(The knowledge, skills, and abilities may be acquired through, but are not limited to, the following combination of education and/or experience.
) 1) Bachelor's degree in criminal justice, statistics, geographic information systems, public administration, crime analysis, computer science, or a related field AND Two (2) years of experience in statistical reporting procedures, geographic information systems and mapping, or analytical work connected with crime reporting in the area of police, fire, emergency medical service, or other government administration.
OR2) An equivalent combination of education/training and experience.
Special
Qualifications:
Must be able to transport oneself or coordinate transportation to work sites throughout the City during the course of the work day.
Pay Range:
$60,070.
40 with step increases to $84,136.
00/Annually
Benefits:
Forty-hour work week; twelve days of paid vacation per year for the first five years; five days of management leave per year if employed on the first day of the payroll year; sick leave and twelve paid holidays.
The City offers an employee's group health insurance which includes major medical for individual or Family plan; Cash Pension Program, plus Social Security.
See our website at www.
cityofomaha.
org (under the Benefits) for detailed information.
Who Can Apply:
Eligibility lists will be created for one Closed Competitive list and one Open Competitive list.
Applicants for the Closed competitive lists must be a current or former City of Omaha employee in any of the following categories:
Part-time, Seasonal, Classified, Unclassified, or Probationary, who has worked, at the time of application, at least 1,040 cumulative hours within the last 5 years and has been employed by the City at sometime within the last 18 months and who meets the qualifications as set forth in the posting.
Applicants for the Open Competitive list shall be all other persons who meet the qualifications as set forth in the posting.
How to Apply:
Completed City of Omaha employment applications must be submitted using the online application from the City website.
It is the sole responsibility of the applicant to check and ensure that any and all required application materials and supplemental forms are received by the City of Omaha Human Resources Department by the stated deadline.
You may confirm receipt of any materials and forms by contacting the Human Resources Department.
If the materials are not received in the Human Resources Department by the stated deadline, they will not be considered.
There will be no exceptions to this rule.
If you do not meet the requirements at the time of this posting, once you do meet the requirements you may apply when it is posted again.
Examination Information:
The examination will consist of a training and experience form designed to assess job-related knowledge, skills, and abilities of the position.
The training and experience form will be given to candidates once their application has been received, reviewed by a recruiter, and accepted to test for the position.
The form must be completed and returned to the Human Resources Department by August 17, 2023 (passing score 60%).
Final eligibility list will be the training and experience form weighted 100%.
Veteran Points:
To claim five (5) points for veteran's preference, you must submit proof of service (such as a DD-214) that includes the date of induction, date of honorable separation, and Social Security number.
(You must have completed more than 180 consecutive days of active duty.
) To receive an additional five (5) points credit for disability, you must submit proof of eligibility from the United States Department of Veterans Affairs dated within the last 12 months.
This information must be submitted to the Human Resources Department by 8/17/2023.
Required Knowledge, Skills, and Abilities:
Knowledge of, and ability to operate, computers and other technology using standard or customized computer or systems software applications appropriate to the assigned tasks.
Knowledge of law enforcement and criminal justice systems or fire and emergency medical service systems, as applicable to assigned department.
Knowledge of principles of statistics, quantitative and qualitative analysis methods, data reporting and presentation, and research and data evaluation.
Knowledge of relational databases, including querying, editing, and manipulating data.
Skill in applying critical thinking, strategic planning, and analytical processes.
Ability to learn and adapt to advances in computer and electronics device technology and software.
Ability to establish and maintain effective working relationships with coworkers, vendors, and a diverse population of the general public.
Ability to perform duties with credibility, integrity, and confidentiality.
Ability to use and maintain computer databases, electronic spreadsheets, Geographic Information Systems (GIS) applications, word processing, statistical applications, reporting applications, and open source documentation to compile, manipulate, analyze, and present crime data.
Ability to communicate effectively, orally and in writing.
Ability to adhere to safety policies, procedures and guidelines, as well as standard operating procedures of the Department.
Ability to reach, bend, stoop, walk, and push up to 25% of the time.
Ability to sit and use hands to grasp, handle or feel from 76 to 100% of the time, and to stand and walk from 25% of the time.
Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
Essential Functions:
(Any one position may not perform all of the duties listed, nor do the listed examples include all of the duties that may be performed in positions allocated to this class.
) Compiles, manipulates, and analyzes data, performs calculations, and prepares various statistical reports for internal and external customers.
Maintains accurate records in databases, spreadsheets, word processing documents, and other statistical applications.
Provides analytical support to administration and operations.
Utilizes established best practices for gathering and analyzing data.
Participates in developing new procedures for data compilation and analysis.
Collects and organizes criminal information from all available resources, including the Uniform Crime Reporting (UCR) system, the National Incident-Based System (NIBRS), Fire and EMS reporting systems, department databases, field interview reports, intelligence sources, other agencies, media, crime bulletins, crime reports, and other various reports in order to study and analyze past and existing crime series, patterns, and trends.
Ensures data is reliable, accessible, secure, and timely, in order to support the mission and objectives of the Department.
Develops and monitors methods to comply with mandated standards as it relates to file retention, sealing and expunction of records, UCR/NIBRS, and Fire/NFIRS, and EMS/NEMSIS updates and reporting.
Manages the full project life cycle for various assigned projects, including providing ongoing feedback and status updates, identifying variances to the initial plan, and proposing solutions and alternatives.
Monitors and manages the progress of department projects and compiles reports relating to project costs, time frames, resource utilization, and other pertinent factors.
Identifies and initiates best practices for continuous improvement in established goals.
Identifies, prioritizes, and implements projects that increase the efficiency and effectiveness of sworn and non-sworn staff in the Department.
Develops work flow procedures that facilitate the processing of information between units of the Department.
Develops professional relationships with outside agencies to advance public safety activities within the metropolitan area.
Monitors software providers' compliance with contracts and maintenance agreements, oversees the performance of contractors and consultants, and identifies and prioritizes application updates.
Coordinates and works with other City departments on issues related to the functioning of the information technology and computer systems.
Supervises and participates in the maintenance and administration of department-specific applications.
Works with system users to translate department needs into functional system requirements, and participates in designing programs to meet those specific needs.
Performs testing of system applications to ensure proper functioning.
Diagnoses and troubleshoots functional system issues on department applications and submits identified issues to the appropriate information technology division for further troubleshooting and resolution.
Facilitates training and provides technical direction and support to users of department systems and custom applications; writes procedures and documentation for user training.
Maintains regular job attendance in accordance with a schedule established for the position by the supervisor.
Performs other related duties as assigned or as the situation dictates within the scope of this classification.
Conditions of Employment:
Candidates must provide proof of U.
S.
citizenship or proof of permanent residence or authorization to work.
The City of Omaha reserves the right to conduct criminal history, driving record, reference and credit checks and a background investigation on applicants for employment.
Successfully passing a criminal background review, reference check, and if applicable, a credit check, is required as a condition of employment.
If applicable, the City will require that you successfully pass a review of the driver's license, driving abstract, a pre-employment drug test, a hearing test and a back screening examination as a condition of employment.
Failure to provide the information requested in the application process in a truthful, accurate and complete manner may result in disqualification, revocation of conditional employment or termination.
Reasonable Accommodation:
Applicants requiring an accommodation for the examination because of a disability should advise the Human Resources Department a minimum of 48 hours prior to the examination by emailing email protected .
For a complete description of this job classification go to the City of Omaha's website at hr.
cityofomaha.
org.
Contact Points:
City of Omaha Human Resources Department 1819 Farnam St, Suite 506 Omaha, NE 68183 Phone:
(402) 444-5300 Fax:
(402) 444-5314 Website:
hr.
cityofomaha.
org Email:
email protected Recommended Skills Administration Business Process Improvement Business Requirements Calculations Communication Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
Open and Closed Competitive Work Type:
Full Time Nature of Work:
This is technical work in the support, implementation, and documentation of department/division-specific applications.
It involves investigating user needs, gathering business requirements, and documenting workflow processes as a means of advancing the mission of the division or department.
A critical aspect of this position involves coordinating tasks among various resources, including third-party vendors, DOTComm and other departments within the city, to ensure progress on department or division projects.
The work also involves supporting new or existing applications, and the incumbent will train personnel on how to leverage various departmental applications in order to perform their duties.
An incumbent in this position receives general guidance from a supervisor, but is expected to work independently within loosely defined guidelines to fulfill business requirements.
Education and
Experience:
(The knowledge, skills, and abilities may be acquired through, but are not limited to, the following combination of education and/or experience.
) 1) Bachelor's degree in criminal justice, statistics, geographic information systems, public administration, crime analysis, computer science, or a related field AND Two (2) years of experience in statistical reporting procedures, geographic information systems and mapping, or analytical work connected with crime reporting in the area of police, fire, emergency medical service, or other government administration.
OR2) An equivalent combination of education/training and experience.
Special
Qualifications:
Must be able to transport oneself or coordinate transportation to work sites throughout the City during the course of the work day.
Pay Range:
$60,070.
40 with step increases to $84,136.
00/Annually
Benefits:
Forty-hour work week; twelve days of paid vacation per year for the first five years; five days of management leave per year if employed on the first day of the payroll year; sick leave and twelve paid holidays.
The City offers an employee's group health insurance which includes major medical for individual or Family plan; Cash Pension Program, plus Social Security.
See our website at www.
cityofomaha.
org (under the Benefits) for detailed information.
Who Can Apply:
Eligibility lists will be created for one Closed Competitive list and one Open Competitive list.
Applicants for the Closed competitive lists must be a current or former City of Omaha employee in any of the following categories:
Part-time, Seasonal, Classified, Unclassified, or Probationary, who has worked, at the time of application, at least 1,040 cumulative hours within the last 5 years and has been employed by the City at sometime within the last 18 months and who meets the qualifications as set forth in the posting.
Applicants for the Open Competitive list shall be all other persons who meet the qualifications as set forth in the posting.
How to Apply:
Completed City of Omaha employment applications must be submitted using the online application from the City website.
It is the sole responsibility of the applicant to check and ensure that any and all required application materials and supplemental forms are received by the City of Omaha Human Resources Department by the stated deadline.
You may confirm receipt of any materials and forms by contacting the Human Resources Department.
If the materials are not received in the Human Resources Department by the stated deadline, they will not be considered.
There will be no exceptions to this rule.
If you do not meet the requirements at the time of this posting, once you do meet the requirements you may apply when it is posted again.
Examination Information:
The examination will consist of a training and experience form designed to assess job-related knowledge, skills, and abilities of the position.
The training and experience form will be given to candidates once their application has been received, reviewed by a recruiter, and accepted to test for the position.
The form must be completed and returned to the Human Resources Department by August 17, 2023 (passing score 60%).
Final eligibility list will be the training and experience form weighted 100%.
Veteran Points:
To claim five (5) points for veteran's preference, you must submit proof of service (such as a DD-214) that includes the date of induction, date of honorable separation, and Social Security number.
(You must have completed more than 180 consecutive days of active duty.
) To receive an additional five (5) points credit for disability, you must submit proof of eligibility from the United States Department of Veterans Affairs dated within the last 12 months.
This information must be submitted to the Human Resources Department by 8/17/2023.
Required Knowledge, Skills, and Abilities:
Knowledge of, and ability to operate, computers and other technology using standard or customized computer or systems software applications appropriate to the assigned tasks.
Knowledge of law enforcement and criminal justice systems or fire and emergency medical service systems, as applicable to assigned department.
Knowledge of principles of statistics, quantitative and qualitative analysis methods, data reporting and presentation, and research and data evaluation.
Knowledge of relational databases, including querying, editing, and manipulating data.
Skill in applying critical thinking, strategic planning, and analytical processes.
Ability to learn and adapt to advances in computer and electronics device technology and software.
Ability to establish and maintain effective working relationships with coworkers, vendors, and a diverse population of the general public.
Ability to perform duties with credibility, integrity, and confidentiality.
Ability to use and maintain computer databases, electronic spreadsheets, Geographic Information Systems (GIS) applications, word processing, statistical applications, reporting applications, and open source documentation to compile, manipulate, analyze, and present crime data.
Ability to communicate effectively, orally and in writing.
Ability to adhere to safety policies, procedures and guidelines, as well as standard operating procedures of the Department.
Ability to reach, bend, stoop, walk, and push up to 25% of the time.
Ability to sit and use hands to grasp, handle or feel from 76 to 100% of the time, and to stand and walk from 25% of the time.
Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
Essential Functions:
(Any one position may not perform all of the duties listed, nor do the listed examples include all of the duties that may be performed in positions allocated to this class.
) Compiles, manipulates, and analyzes data, performs calculations, and prepares various statistical reports for internal and external customers.
Maintains accurate records in databases, spreadsheets, word processing documents, and other statistical applications.
Provides analytical support to administration and operations.
Utilizes established best practices for gathering and analyzing data.
Participates in developing new procedures for data compilation and analysis.
Collects and organizes criminal information from all available resources, including the Uniform Crime Reporting (UCR) system, the National Incident-Based System (NIBRS), Fire and EMS reporting systems, department databases, field interview reports, intelligence sources, other agencies, media, crime bulletins, crime reports, and other various reports in order to study and analyze past and existing crime series, patterns, and trends.
Ensures data is reliable, accessible, secure, and timely, in order to support the mission and objectives of the Department.
Develops and monitors methods to comply with mandated standards as it relates to file retention, sealing and expunction of records, UCR/NIBRS, and Fire/NFIRS, and EMS/NEMSIS updates and reporting.
Manages the full project life cycle for various assigned projects, including providing ongoing feedback and status updates, identifying variances to the initial plan, and proposing solutions and alternatives.
Monitors and manages the progress of department projects and compiles reports relating to project costs, time frames, resource utilization, and other pertinent factors.
Identifies and initiates best practices for continuous improvement in established goals.
Identifies, prioritizes, and implements projects that increase the efficiency and effectiveness of sworn and non-sworn staff in the Department.
Develops work flow procedures that facilitate the processing of information between units of the Department.
Develops professional relationships with outside agencies to advance public safety activities within the metropolitan area.
Monitors software providers' compliance with contracts and maintenance agreements, oversees the performance of contractors and consultants, and identifies and prioritizes application updates.
Coordinates and works with other City departments on issues related to the functioning of the information technology and computer systems.
Supervises and participates in the maintenance and administration of department-specific applications.
Works with system users to translate department needs into functional system requirements, and participates in designing programs to meet those specific needs.
Performs testing of system applications to ensure proper functioning.
Diagnoses and troubleshoots functional system issues on department applications and submits identified issues to the appropriate information technology division for further troubleshooting and resolution.
Facilitates training and provides technical direction and support to users of department systems and custom applications; writes procedures and documentation for user training.
Maintains regular job attendance in accordance with a schedule established for the position by the supervisor.
Performs other related duties as assigned or as the situation dictates within the scope of this classification.
Conditions of Employment:
Candidates must provide proof of U.
S.
citizenship or proof of permanent residence or authorization to work.
The City of Omaha reserves the right to conduct criminal history, driving record, reference and credit checks and a background investigation on applicants for employment.
Successfully passing a criminal background review, reference check, and if applicable, a credit check, is required as a condition of employment.
If applicable, the City will require that you successfully pass a review of the driver's license, driving abstract, a pre-employment drug test, a hearing test and a back screening examination as a condition of employment.
Failure to provide the information requested in the application process in a truthful, accurate and complete manner may result in disqualification, revocation of conditional employment or termination.
Reasonable Accommodation:
Applicants requiring an accommodation for the examination because of a disability should advise the Human Resources Department a minimum of 48 hours prior to the examination by emailing email protected .
For a complete description of this job classification go to the City of Omaha's website at hr.
cityofomaha.
org.
Contact Points:
City of Omaha Human Resources Department 1819 Farnam St, Suite 506 Omaha, NE 68183 Phone:
(402) 444-5300 Fax:
(402) 444-5314 Website:
hr.
cityofomaha.
org Email:
email protected Recommended Skills Administration Business Process Improvement Business Requirements Calculations Communication Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
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