Forecasting Analyst
Job Title:
Forecasting AnalystLocation:
Hybrid - Omaha, NE (2
days onsite per week)Duration:
12 Months ContractClient is the worlds largest professional network, built to help members of all backgrounds and experiences achieve more in their careers.
Our vision is to create economic opportunity for every member of the global workforce.
Every day our members use our products to make connections, Client opportunities, build skills and gain insights.
We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed.
It inspires us to invest in our talent and support career growth.
Join us to challenge yourself with work that matters.
At Client's, we trust each other to do our best work where it works best for us and our teams.
This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on whats best for you and when it is important for your team to be together.
Clients Member & Customer Success (ClientS) team is seeking a Planning & Resource Optimization Analyst who will enhance the member and customer experience by providing actionable staffing insights.
Key responsibilities in this role include analyzing contact center data and trends to create detailed workload models, recommending solutions to improve overall operational efficiency, as well as maintaining a focus on meeting service level agreements and maintaining agent work/life balance.
Responsibilities:
Create forecasts of contact volume (email, phone, chat, etc.
), handling time, shrinkage and other workforce related metrics based on trends and understood business driversDetermine headcount recommendations and hiring needs for customer support teamsDevelop and evaluate agent schedules to meet operational goalsIntra-day monitoring to optimize resources real time and achieve goal of providing consistent and timely service to membersDeliver accurate and well-timed reports/dashboards to all levels of leadership providing actionable insightsMaintain and organize detailed records of contact center data & trends including service level, response time, etc.
Create and maintain capacity planning models for short-term and long-term forecastsSupport ad hoc requests & analyses to explore proposed business changesGain proficiency with LinkedIns WFM enterprise software and drive system enhancements to accommodate business needs with technology teams and software vendors as neededManage escalation process to ensure leadership and relevant stakeholders are well informedCreate and maintain documentation to support day to day proceduresPresent & articulate analyses to all levels of leadership and stakeholder audiencesPrepare and lead instructional and educational presentationsIEXBasic
Qualifications:
3
years of experience in an analytical role3
years of experience in creating demand, financial or operational forecastsPreferred
Qualifications:
Bachelors degreeExperience in Workforce Planning or econometricsBusiness consulting experienceAdvanced knowledge of MS Excel (vlookups, pivot tables, complex functions)Experience with Data Analytics tools such as Tableau, Power BI, R, PythonExperience with workforce management systems such as Teleopti, Aspect, NICE, Verint, Genesys, etc.
Comfort in presenting to management and experienced in MS PowerPoint as means to displaying data analysisExperience with SQLExperience with project management and working cross-functionally with teamsExperience presenting to senior leadershipSuperior time management and communication skills with the ability to synthesize, simplify and explain complex problems to diverse types of audiencesKnowledge of MS Office (Outlook, Word, PowerPoint and Excel)Knowledge of social media and consumer Internet practicesSuggested Skills:
Data analyticsCollaborationCommunicationReason for Request:
Additional Job Information:
Recommended Skills Analytical Business Efficiency Business Requirements Communication Customer Experience Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Forecasting AnalystLocation:
Hybrid - Omaha, NE (2
days onsite per week)Duration:
12 Months ContractClient is the worlds largest professional network, built to help members of all backgrounds and experiences achieve more in their careers.
Our vision is to create economic opportunity for every member of the global workforce.
Every day our members use our products to make connections, Client opportunities, build skills and gain insights.
We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed.
It inspires us to invest in our talent and support career growth.
Join us to challenge yourself with work that matters.
At Client's, we trust each other to do our best work where it works best for us and our teams.
This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on whats best for you and when it is important for your team to be together.
Clients Member & Customer Success (ClientS) team is seeking a Planning & Resource Optimization Analyst who will enhance the member and customer experience by providing actionable staffing insights.
Key responsibilities in this role include analyzing contact center data and trends to create detailed workload models, recommending solutions to improve overall operational efficiency, as well as maintaining a focus on meeting service level agreements and maintaining agent work/life balance.
Responsibilities:
Create forecasts of contact volume (email, phone, chat, etc.
), handling time, shrinkage and other workforce related metrics based on trends and understood business driversDetermine headcount recommendations and hiring needs for customer support teamsDevelop and evaluate agent schedules to meet operational goalsIntra-day monitoring to optimize resources real time and achieve goal of providing consistent and timely service to membersDeliver accurate and well-timed reports/dashboards to all levels of leadership providing actionable insightsMaintain and organize detailed records of contact center data & trends including service level, response time, etc.
Create and maintain capacity planning models for short-term and long-term forecastsSupport ad hoc requests & analyses to explore proposed business changesGain proficiency with LinkedIns WFM enterprise software and drive system enhancements to accommodate business needs with technology teams and software vendors as neededManage escalation process to ensure leadership and relevant stakeholders are well informedCreate and maintain documentation to support day to day proceduresPresent & articulate analyses to all levels of leadership and stakeholder audiencesPrepare and lead instructional and educational presentationsIEXBasic
Qualifications:
3
years of experience in an analytical role3
years of experience in creating demand, financial or operational forecastsPreferred
Qualifications:
Bachelors degreeExperience in Workforce Planning or econometricsBusiness consulting experienceAdvanced knowledge of MS Excel (vlookups, pivot tables, complex functions)Experience with Data Analytics tools such as Tableau, Power BI, R, PythonExperience with workforce management systems such as Teleopti, Aspect, NICE, Verint, Genesys, etc.
Comfort in presenting to management and experienced in MS PowerPoint as means to displaying data analysisExperience with SQLExperience with project management and working cross-functionally with teamsExperience presenting to senior leadershipSuperior time management and communication skills with the ability to synthesize, simplify and explain complex problems to diverse types of audiencesKnowledge of MS Office (Outlook, Word, PowerPoint and Excel)Knowledge of social media and consumer Internet practicesSuggested Skills:
Data analyticsCollaborationCommunicationReason for Request:
Additional Job Information:
Recommended Skills Analytical Business Efficiency Business Requirements Communication Customer Experience Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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