Client Services Support Specialist-Interactive Services
Company Name:
West Corporation
Client Service Support Specialist
Interactive Services is looking for a Client Services Support Specialist to be responsible for providing a consolidated point of contact as well as basic troubleshooting for platform issues. This awesome individual will respond to telephone and e-mail inquiries from clients and internal teams and provide basic troubleshooting. You will need to have excellent verbal and written communication skills to escalate issues to appropriate internal resources as needed and create and/or follow documentation on issues. You will need to be able to work a flexible day time shift including weekends.
Education
High school diploma or GED required
Experience
Minimum 1 year experience in a phone based client service position required, preferably in a help desk or technical support role
Technical Knowledge
Minimum 1 year of experience with Windows platform and web based applications required
Minimum 1 year experience with customer relationship management software (e.g., Oncontact, etc.) preferred
Other
Basic knowledge of Excel, Word, and Outlook required
Ability to work early morning and night hours may be required
Interactive Services believes in putting meaningful communication at the forefront of every client, customer, and employee relationship. We help companies connect and engage with their audiences, and we're trying to change the fundamental way that happens. Interactive Services provides creative, tailored omni-channel engagement solutions that drive business results and inspire people to take action. We enable interactive communication between millions of people worldwide every day! Voice, email, mobile push and texting, web, social media, and even fax. We do it all!
Consumers are increasingly demanding information that is timely, relevant, and useful to their specific needs. Interactive Services raises the bar by helping our clients deliver expertly-designed, engaging, and personalized messages to their customers quickly and efficiently. We help local, national, and international brands build trust and loyalty through consistent and positive customer experiences.
If you are interested in this position and meet the minimum requirements, apply online today!
/Applications will be accepted through 11/04/14./
/ /
/EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans/
Job: Operations
Organization: UC Interactive Services USA
Title: Client Services Support Specialist-Interactive Services
Location: Nebraska-Omaha
Requisition ID: 103013 Estimated Salary: $20 to $28 per hour based on qualifications.
West Corporation
Client Service Support Specialist
Interactive Services is looking for a Client Services Support Specialist to be responsible for providing a consolidated point of contact as well as basic troubleshooting for platform issues. This awesome individual will respond to telephone and e-mail inquiries from clients and internal teams and provide basic troubleshooting. You will need to have excellent verbal and written communication skills to escalate issues to appropriate internal resources as needed and create and/or follow documentation on issues. You will need to be able to work a flexible day time shift including weekends.
Education
High school diploma or GED required
Experience
Minimum 1 year experience in a phone based client service position required, preferably in a help desk or technical support role
Technical Knowledge
Minimum 1 year of experience with Windows platform and web based applications required
Minimum 1 year experience with customer relationship management software (e.g., Oncontact, etc.) preferred
Other
Basic knowledge of Excel, Word, and Outlook required
Ability to work early morning and night hours may be required
Interactive Services believes in putting meaningful communication at the forefront of every client, customer, and employee relationship. We help companies connect and engage with their audiences, and we're trying to change the fundamental way that happens. Interactive Services provides creative, tailored omni-channel engagement solutions that drive business results and inspire people to take action. We enable interactive communication between millions of people worldwide every day! Voice, email, mobile push and texting, web, social media, and even fax. We do it all!
Consumers are increasingly demanding information that is timely, relevant, and useful to their specific needs. Interactive Services raises the bar by helping our clients deliver expertly-designed, engaging, and personalized messages to their customers quickly and efficiently. We help local, national, and international brands build trust and loyalty through consistent and positive customer experiences.
If you are interested in this position and meet the minimum requirements, apply online today!
/Applications will be accepted through 11/04/14./
/ /
/EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans/
Job: Operations
Organization: UC Interactive Services USA
Title: Client Services Support Specialist-Interactive Services
Location: Nebraska-Omaha
Requisition ID: 103013 Estimated Salary: $20 to $28 per hour based on qualifications.
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