TEMPORARY (Part-time) Customer Call Center Operator (Customer Contact Center) - multiple positions
Company Name:
Mutual of Omaha
TEMPORARY (Part-time) Customer Call Center Operator (Customer Contact Center) - multiple positions-024231
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Description
Founded in 1909, Mutual of Omaha is a solid, family-oriented company that's reliable, trustworthy, knowledgeable and caring. We are a full-service, multi-line provider of insurance and financial services products for individuals, businesses and groups throughout the United States. We are committed to providing outstanding service to our policyholders. Our commitment to customer service is the cornerstone of our vision and values.
The Customer Contact Center is looking for a professional and motivated Part Time Temporary Customer Call Center Operator. This individual will process phone calls from both within and outside of the companies in a professional and courteous manner to contribute to efficient Customer Call Center and Company operations.
Qualified candidates should consider the following when applying for this position. Benefits for the temporary assignment include 401K participation, paid vacation, holidays and overtime! Their are 2 shifts available for this position.
Shift one: Monday, 9:00-3:00; Tuesday through Friday, 9:00-2:00. Shift two: Monday, 11:00-5:00; Tuesday through Friday 12:00-5:00
Contributes to the achievement of business objectives by living Mutual's Values for Success.
Process phone calls from both within and outside of the companies, determining correct course of action based on factual information obtained from the caller and logical assumptions. Answer and direct calls within established service levels using experience and sound judgement in determining handling for each call. Transfer calls and take accurate and complete messages in a prompt and courteous manner.
Monitor, assist and direct incoming personnel in a professional manner, ensuring appropriate access.
Maintain customer relations and provide a professional Company image by effectively handling the challenges presented by dissatisfied or irate customers.
Resolve complaints, including escalated situations, and ensure the Companies are represented during all contacts in a manner which depicts quality service.
Complete all other project and administrative duties as assigned.
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Qualifications
This job requires a background that demonstrates the following minimum knowledge, skills, talents and traits:
Excellent communication, human relations, and customer service skills
Familiarity with all areas of the Companies
Stability of performance under pressure
Diplomatic and professional manner
Problem solving skills
Effective organizational ability
Additional Preferred
Qualifications:
Seasoned communication skills, including listening
Strong ability to articulate information accurately and clearly
Strong research ability and the ability to ask probing questions
Physical Requirements for the Essential Job Functions:
This position requires extensive or prolonged typing/keyboarding
This position is in a fast paced, high volume environment with set production goals.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at . We are available Monday through Friday 7 am to 4 pm CST.
For all other inquiries, contact our HR Helpline at , option 4.
Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran
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Job: Administrative/Support
Primary Location: US-NE-Omaha
Schedule: Full-time
Shift: Day Job
Flex Time Available?: No
Req ID: 024231Estimated Salary: $20 to $28 per hour based on qualifications.
Mutual of Omaha
TEMPORARY (Part-time) Customer Call Center Operator (Customer Contact Center) - multiple positions-024231
##
Description
Founded in 1909, Mutual of Omaha is a solid, family-oriented company that's reliable, trustworthy, knowledgeable and caring. We are a full-service, multi-line provider of insurance and financial services products for individuals, businesses and groups throughout the United States. We are committed to providing outstanding service to our policyholders. Our commitment to customer service is the cornerstone of our vision and values.
The Customer Contact Center is looking for a professional and motivated Part Time Temporary Customer Call Center Operator. This individual will process phone calls from both within and outside of the companies in a professional and courteous manner to contribute to efficient Customer Call Center and Company operations.
Qualified candidates should consider the following when applying for this position. Benefits for the temporary assignment include 401K participation, paid vacation, holidays and overtime! Their are 2 shifts available for this position.
Shift one: Monday, 9:00-3:00; Tuesday through Friday, 9:00-2:00. Shift two: Monday, 11:00-5:00; Tuesday through Friday 12:00-5:00
Contributes to the achievement of business objectives by living Mutual's Values for Success.
Process phone calls from both within and outside of the companies, determining correct course of action based on factual information obtained from the caller and logical assumptions. Answer and direct calls within established service levels using experience and sound judgement in determining handling for each call. Transfer calls and take accurate and complete messages in a prompt and courteous manner.
Monitor, assist and direct incoming personnel in a professional manner, ensuring appropriate access.
Maintain customer relations and provide a professional Company image by effectively handling the challenges presented by dissatisfied or irate customers.
Resolve complaints, including escalated situations, and ensure the Companies are represented during all contacts in a manner which depicts quality service.
Complete all other project and administrative duties as assigned.
##
Qualifications
This job requires a background that demonstrates the following minimum knowledge, skills, talents and traits:
Excellent communication, human relations, and customer service skills
Familiarity with all areas of the Companies
Stability of performance under pressure
Diplomatic and professional manner
Problem solving skills
Effective organizational ability
Additional Preferred
Qualifications:
Seasoned communication skills, including listening
Strong ability to articulate information accurately and clearly
Strong research ability and the ability to ask probing questions
Physical Requirements for the Essential Job Functions:
This position requires extensive or prolonged typing/keyboarding
This position is in a fast paced, high volume environment with set production goals.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at . We are available Monday through Friday 7 am to 4 pm CST.
For all other inquiries, contact our HR Helpline at , option 4.
Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran
##
Job: Administrative/Support
Primary Location: US-NE-Omaha
Schedule: Full-time
Shift: Day Job
Flex Time Available?: No
Req ID: 024231Estimated Salary: $20 to $28 per hour based on qualifications.
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