Sr Director-Application Development-Contact Center Technologies
Company Name:
Marriott International
Senior Director - Application Development - Contact Center Technologies
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
The
Omaha Reservations Center,
located at
1818 North 90th Street, Omaha, NB, 68114
is currently hiring a
Senior Director - Application Development - Contact Center Technologies.
Responsibilities include: Promotes project quality and manages the application delivery team to promote client satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction. Provides thought and application leadership for the contact center application suite and the integration into other platforms to support a multi-channel customer experience. Collaborates with cross functional teams and provides direct oversight of applications supporting contact center business goals.
CANDIDATE PROFILE
Education and Experience
Required:
10
years of application development leadership experience and the various approaches to the Systems Development Life Cycle (SDLC)
Five years recent experience as a primary point of application accountability for an enterprise, globally-distributed contact center environment
Demonstrated expertise of contact center industry application platforms, trends and best practices
Direct management of complex budgets in excess of $5M annual direct and indirect costs
Direct management of cross functional, sourced, or matrixed teams
Experience with and knowledge of IT outsourcing activities in a managed services environment
Preferred:
Demonstrated success leading medium- to large-scale initiatives/transformations
Proven management experience in strategic planning and budgeting within one or more business groups
Proven management experience in application development across waterfall and agile environments.
Good process management, negotiating, influencing and problem resolution skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in business systems and process planning
Knowledge of business environment, service requirements and hospitality culture
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
Undergraduate/graduate degree in computer science or related discipline
Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Estimated Salary: $20 to $28 per hour based on qualifications.
Marriott International
Senior Director - Application Development - Contact Center Technologies
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
The
Omaha Reservations Center,
located at
1818 North 90th Street, Omaha, NB, 68114
is currently hiring a
Senior Director - Application Development - Contact Center Technologies.
Responsibilities include: Promotes project quality and manages the application delivery team to promote client satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction. Provides thought and application leadership for the contact center application suite and the integration into other platforms to support a multi-channel customer experience. Collaborates with cross functional teams and provides direct oversight of applications supporting contact center business goals.
CANDIDATE PROFILE
Education and Experience
Required:
10
years of application development leadership experience and the various approaches to the Systems Development Life Cycle (SDLC)
Five years recent experience as a primary point of application accountability for an enterprise, globally-distributed contact center environment
Demonstrated expertise of contact center industry application platforms, trends and best practices
Direct management of complex budgets in excess of $5M annual direct and indirect costs
Direct management of cross functional, sourced, or matrixed teams
Experience with and knowledge of IT outsourcing activities in a managed services environment
Preferred:
Demonstrated success leading medium- to large-scale initiatives/transformations
Proven management experience in strategic planning and budgeting within one or more business groups
Proven management experience in application development across waterfall and agile environments.
Good process management, negotiating, influencing and problem resolution skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in business systems and process planning
Knowledge of business environment, service requirements and hospitality culture
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
Undergraduate/graduate degree in computer science or related discipline
Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Estimated Salary: $20 to $28 per hour based on qualifications.
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