Universal Banker
Company Name:
First National of Nebraska, Inc.
Job Description: Role Description: Provide consistent and accurate customer banking transactions, identify additional customer needs for bank products/services, and recommend/sell products and services when appropriate. Perform teller duties or personal banking duties depending on branch staffing needs. Provide quality service and facilitate the development of lasting relationships throughout every customer contact in order to meet FNBO's Customer Experience objectives. Key Accountabilities: Provide customer-focused service and sales support while accurately processing all customer transactions in accordance with established FNBO policies and procedures, as well as applicable laws and regulations. (As Assigned By Manager) Meet and/or exceed defined standards of quality customer interactions. Meet and/or exceed defined standards of accuracy with regard to individual transactions and ongoing balancing of assigned cash drawer according to established cash handling and balancing procedures. Analyze existing clients' inquiries/issues and develop resolutions that provide a superior customer experience and strengthen relationships while adhering to FNBO policies and procedures, as well as all applicable laws and regulations. (As Assigned By Manager) Meet and/or exceed defined standards of quality customer interactions. Execute relationship management activities as assigned Perform account analysis in order to determine services and products needed by the customer Recommend and sell FNBO financial products and services Process lending requests and applications Resolve account issues Facilitate exception decisions Open new accounts Identify cross-sell opportunities and refer FNBO products and services to existing and potentially new customers in support of customer retention, acquisition and the sales/revenue goals of the branch. Identify and recommend appropriate products and services to existing customers as opportunities present themselves during the course of conversations. Contribute to the overall success of FNBO by actively listening and referring customers to products/services offered within the bank. Refer customers to the appropriate individuals/departments that sell those products and services. Follow-up with both customer and internal contact to verify that opportunity is being pursued within two weeks of referral. Conduct Branch operational support duties. (As Assigned by Manager) Conduct the opening and closing of Branch offices. Negotiable Audits Cash Ticket Audits Over/Short Balancing Vaults, Dispense, Recycler Audits Job
Qualifications: Knowledge, Skills, Experience and Education: Required: Bachelor's Degree or equivalent experience Previous experience in a retail banking environment Excellent oral and written communication skills Critical thinking and creative problem solving skills. Must possess a desire to meet the financial needs of our customers and communityEstimated Salary: $20 to $28 per hour based on qualifications.
First National of Nebraska, Inc.
Job Description: Role Description: Provide consistent and accurate customer banking transactions, identify additional customer needs for bank products/services, and recommend/sell products and services when appropriate. Perform teller duties or personal banking duties depending on branch staffing needs. Provide quality service and facilitate the development of lasting relationships throughout every customer contact in order to meet FNBO's Customer Experience objectives. Key Accountabilities: Provide customer-focused service and sales support while accurately processing all customer transactions in accordance with established FNBO policies and procedures, as well as applicable laws and regulations. (As Assigned By Manager) Meet and/or exceed defined standards of quality customer interactions. Meet and/or exceed defined standards of accuracy with regard to individual transactions and ongoing balancing of assigned cash drawer according to established cash handling and balancing procedures. Analyze existing clients' inquiries/issues and develop resolutions that provide a superior customer experience and strengthen relationships while adhering to FNBO policies and procedures, as well as all applicable laws and regulations. (As Assigned By Manager) Meet and/or exceed defined standards of quality customer interactions. Execute relationship management activities as assigned Perform account analysis in order to determine services and products needed by the customer Recommend and sell FNBO financial products and services Process lending requests and applications Resolve account issues Facilitate exception decisions Open new accounts Identify cross-sell opportunities and refer FNBO products and services to existing and potentially new customers in support of customer retention, acquisition and the sales/revenue goals of the branch. Identify and recommend appropriate products and services to existing customers as opportunities present themselves during the course of conversations. Contribute to the overall success of FNBO by actively listening and referring customers to products/services offered within the bank. Refer customers to the appropriate individuals/departments that sell those products and services. Follow-up with both customer and internal contact to verify that opportunity is being pursued within two weeks of referral. Conduct Branch operational support duties. (As Assigned by Manager) Conduct the opening and closing of Branch offices. Negotiable Audits Cash Ticket Audits Over/Short Balancing Vaults, Dispense, Recycler Audits Job
Qualifications: Knowledge, Skills, Experience and Education: Required: Bachelor's Degree or equivalent experience Previous experience in a retail banking environment Excellent oral and written communication skills Critical thinking and creative problem solving skills. Must possess a desire to meet the financial needs of our customers and communityEstimated Salary: $20 to $28 per hour based on qualifications.
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