Sales Coordinator-Extended Stay Side
Company Name:
The Ritz-Carlton Hotel Company
_Major Function_
The Sales Coordinator's function is to provide dedicated group and extended stay support to Account and Sales Managers by providing assistance for both internal & external customers in the group and extended stay markets. The primary responsibility of this position is to execute the merchandising of group and extended stay opportunities using Marriott's SFA technology and other Marriott information systems. Performs inventory search and negotiates and leverages customers' needs acting as a liaison for National Group Sales, ExecuStay, Extended Stay, hotels, markets and customers.
This position requires contact with both internal and external customers including end user, intermediary, meeting planner, corporate staff, property managers, as well as the property sales departments and other hospitality industry leaders. Interact internally with associates at all GST, account levels.
Duties require managing daily business operations, handling incoming telephone calls and facilitating call communication, providing assistance as directed by individual Sales, Account and Department managers and other staff concerning job-related functions and completing projects as assigned in a timely manner. Responsibilities include the processing of opportunities, maintenance of accurate data and communication of information among all Managers and internal/external clients. Customer service skills are essential in assisting with the closure of potential business.
_Responsibilities_
Work in the Sales Force Automation Systems (SFA) database or Goldmine Account management systems.
Perform inventory search of hotel availability based on customer requests. Negotiate and leverage customer's need, acting as a liaison for National Group Sales, hotels and customers.
Secure most accurate match of Marriott product to the customer's physical and financial needs.
Match hotel need dates with customer's needs - ensure an offer to each customer
Processes all leads in a timely manner. Monitors, updates and communicates lead status to appropriate parties.
Establish and maintain complete and up-to-date lead response information in SFA to ensure accurate reporting.
Complete lead entry of customer opportunities as requested by manager.
Provide coverage for Managers when needed, including assisting with customer needs, lead entry and any additional duties as requested.
Maintains open communication with managers, properties, RSO's, and markets as needed regarding lead status.
Assists in closing on business to ensure team and departmental goals are met.
Compose and update response grids/forms and customer communications whenever necessary.
Complete other projects and reports as assigned.
Run and organize necessary SFA and other data source reports as requested
Serve as a key source of information and point of contact on behalf of the department. Responsible for addressing inquiries in a timely manner and/or channeling concerns/questions to the appropriate department team member.
Demonstrate flexibility by concurrently supporting multiple team members and multiple projects, as required
Responsible for assuming additional reasonable responsibilities as requested by management.
_Job Specifications_
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
_Job Skills/ Personal Competencies_
Knowledge of Marriott brands, business strategies and culture
Microsoft Office, SFA, OSCAR, Goldmine, MARSHA
Product knowledge of hotels on a global basis
Ability to efficiently use spreadsheets
Effectively navigate and utilize the Internet and Intranet
Ability to calculate figures and amounts such as tax and commissions.
Ability to work well as a team
Ability to be flexible and exercise sound judgment and decision making
Organizational skills
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Exercise consistent customer service / hospitality skills
Dependable/trustworthy
Proficient communication skills in both oral and written form. Use of proper grammar and punctuation
Communications
Uses active listening to ensure effective interactions with others.
Delivers clear, evenly paced presentations.
Tailors message to appropriate audience.
Provides effective written and verbal communications
Uses technology appropriately when delivering presentations.
Financial Acumen
Articulates to the hotels/customers the financial benefits of a lead/proposal as it pertains to the hotels/customers business objectives.
Negotiation
Negotiates availability with hotels/RSOs based on customer needs and sales opportunities.
Influences hotel decisions that create mutual wins.
Sales Proficiency
Demonstrates selling skills e.g. objectives, benefits, features.
Relates customer needs to product capabilities. Is creative in working with hotels/RSOs to find appropriate fit for business.
_Candidate Profile_
Previous Experience
Executive Meeting Manager
Sales Assistant
Sales Coordinator
Convention
services
Manager
Similar experience in external environment
Education or Certification
High School diploma or equivalent
Associate Degree (AA) from 2 year college and/or two to three years of related experience or training
Equivalent combination of education and experience
Hotel management training and reservations training desired
English language both written and spoken
_Physical Demands_
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Associate is regularly required to sit
Associate is occasionally required to stand and walk
Associate must occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision and peripheral vision
Specific hearing abilities required by this include ability to hear phone conversations clearly
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World(TM) at Marriott.
Job Summary
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special
events
). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Hotel/Office: Omaha Reservations Center
Location: Omaha, NE,
united states
Posted: 12-Mar-2014
Ref#: 14000B0Z
Job Category: Sales & Marketing
Brand: Corporate and Regional
Schedule: Full-time
Position Type: Non-Management/HourlyEstimated Salary: $20 to $28 per hour based on qualifications.
The Ritz-Carlton Hotel Company
_Major Function_
The Sales Coordinator's function is to provide dedicated group and extended stay support to Account and Sales Managers by providing assistance for both internal & external customers in the group and extended stay markets. The primary responsibility of this position is to execute the merchandising of group and extended stay opportunities using Marriott's SFA technology and other Marriott information systems. Performs inventory search and negotiates and leverages customers' needs acting as a liaison for National Group Sales, ExecuStay, Extended Stay, hotels, markets and customers.
This position requires contact with both internal and external customers including end user, intermediary, meeting planner, corporate staff, property managers, as well as the property sales departments and other hospitality industry leaders. Interact internally with associates at all GST, account levels.
Duties require managing daily business operations, handling incoming telephone calls and facilitating call communication, providing assistance as directed by individual Sales, Account and Department managers and other staff concerning job-related functions and completing projects as assigned in a timely manner. Responsibilities include the processing of opportunities, maintenance of accurate data and communication of information among all Managers and internal/external clients. Customer service skills are essential in assisting with the closure of potential business.
_Responsibilities_
Work in the Sales Force Automation Systems (SFA) database or Goldmine Account management systems.
Perform inventory search of hotel availability based on customer requests. Negotiate and leverage customer's need, acting as a liaison for National Group Sales, hotels and customers.
Secure most accurate match of Marriott product to the customer's physical and financial needs.
Match hotel need dates with customer's needs - ensure an offer to each customer
Processes all leads in a timely manner. Monitors, updates and communicates lead status to appropriate parties.
Establish and maintain complete and up-to-date lead response information in SFA to ensure accurate reporting.
Complete lead entry of customer opportunities as requested by manager.
Provide coverage for Managers when needed, including assisting with customer needs, lead entry and any additional duties as requested.
Maintains open communication with managers, properties, RSO's, and markets as needed regarding lead status.
Assists in closing on business to ensure team and departmental goals are met.
Compose and update response grids/forms and customer communications whenever necessary.
Complete other projects and reports as assigned.
Run and organize necessary SFA and other data source reports as requested
Serve as a key source of information and point of contact on behalf of the department. Responsible for addressing inquiries in a timely manner and/or channeling concerns/questions to the appropriate department team member.
Demonstrate flexibility by concurrently supporting multiple team members and multiple projects, as required
Responsible for assuming additional reasonable responsibilities as requested by management.
_Job Specifications_
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
_Job Skills/ Personal Competencies_
Knowledge of Marriott brands, business strategies and culture
Microsoft Office, SFA, OSCAR, Goldmine, MARSHA
Product knowledge of hotels on a global basis
Ability to efficiently use spreadsheets
Effectively navigate and utilize the Internet and Intranet
Ability to calculate figures and amounts such as tax and commissions.
Ability to work well as a team
Ability to be flexible and exercise sound judgment and decision making
Organizational skills
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Exercise consistent customer service / hospitality skills
Dependable/trustworthy
Proficient communication skills in both oral and written form. Use of proper grammar and punctuation
Communications
Uses active listening to ensure effective interactions with others.
Delivers clear, evenly paced presentations.
Tailors message to appropriate audience.
Provides effective written and verbal communications
Uses technology appropriately when delivering presentations.
Financial Acumen
Articulates to the hotels/customers the financial benefits of a lead/proposal as it pertains to the hotels/customers business objectives.
Negotiation
Negotiates availability with hotels/RSOs based on customer needs and sales opportunities.
Influences hotel decisions that create mutual wins.
Sales Proficiency
Demonstrates selling skills e.g. objectives, benefits, features.
Relates customer needs to product capabilities. Is creative in working with hotels/RSOs to find appropriate fit for business.
_Candidate Profile_
Previous Experience
Executive Meeting Manager
Sales Assistant
Sales Coordinator
Convention
services
Manager
Similar experience in external environment
Education or Certification
High School diploma or equivalent
Associate Degree (AA) from 2 year college and/or two to three years of related experience or training
Equivalent combination of education and experience
Hotel management training and reservations training desired
English language both written and spoken
_Physical Demands_
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Associate is regularly required to sit
Associate is occasionally required to stand and walk
Associate must occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision and peripheral vision
Specific hearing abilities required by this include ability to hear phone conversations clearly
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World(TM) at Marriott.
Job Summary
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special
events
). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Hotel/Office: Omaha Reservations Center
Location: Omaha, NE,
united states
Posted: 12-Mar-2014
Ref#: 14000B0Z
Job Category: Sales & Marketing
Brand: Corporate and Regional
Schedule: Full-time
Position Type: Non-Management/HourlyEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
